Services

Coyle Hospitality Group provides worldwide mystery shopping and brand quality assurance services exclusively to hotels, resorts, restaurants, spas, cruises, and timeshares that truly care about the guest experience.

Hotels & Resorts

Coyle’s hotel mystery shopping programs are designed to objectively measure the crucial aspects of the guest experience that affect guest satisfaction and loyalty.

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Restaurants & Bars

Coyle Hospitality Group will help you select a quality assurance program customized to your unique needs.

 

 

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Cruises

Coyle understands that the cruise industry is unique and complex.

 

 

 

 

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Spas

Through a professional evaluator’s eyes, learn what your guests and friends won’t tell you, and start to measure progress and achieve success.

 

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Sports & Events

Knowing that events share discretionary consumer spending with restaurants, hotels, spas and cruise lines, don't you want to know that the guest experience you deliver is in line with or exceeds the competition.

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Sales & Marketing

With competition high and price of the utmost importance to prospective clients, the sales process has become increasingly important.

 

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Our Latest Research

Each day, Coyle’s research team actively gathers a range of articles--from market data to third-party research to brilliant idea pieces--to share with the industry, and especially, our clients. Below is what you need to read.