Welcome aboard Coyle’s Cruise Mystery Shopping Program…
Coyle understands that the cruise industry is unique and complex. Guests expect the best; not only in lodging, but in every aspect of their leisure experience: entertainment, dining, spa, activities, excursions; the list goes on and on. Cruises leave guests with lasting memories, and we at Coyle aim to help you make sure they are positive ones.
We offer cruise mystery shopping programs designed to compliment your internal brand audits; delivering a demographically-matched guest perspective to evaluate your operations and unique guest experience.
By deploying a cruise mystery shopping program, we will help you leverage your existing quality assurance tools to bring the true guest perspective to the table.
Call us today for a free consultation
212.629.2083 ext. 106
Click here to contact us via web form.
By Partnering with Coyle, you can expect:
- Detailed coverage of all areas of the onboard and shoreside experience
- Fully customizable metrics to meet your brand's specific needs
- Demographically-matched cruise mystery shoppers; from first-time international cruisers to seasoned experts in every market
- Reports that complement your branding, operations, & marketing efforts
- Cross-brand and industry-wide competitive benchmarking
- Global coverage
In Good Company
- Royal Caribbean
- Azamara
- Princess Cruises
- Princess Tours
- More...
View Recent Articles on Cruises:
- What Cruise Lines Can Learn From Luxury Hotel Guests
- iPad Among Newest Shipboard Amenities
- Innovation and Variety Fuel Cruise Guest Experience
- Cruise Guest Initiatives Bring Bouyant Predictions for 2011
- With Strong Service Recovery, Cruise Lines Find Silver Lining
- Alluring Moves: Royal Caribbean Focuses On Partners And Guests
- What Carnival Did Right
- Cruising’s Anticipated, and Unexpected, Moments
- Are Extra Costs Coming for Cruise Passengers?
- Bring Back the Formal Night
Want to Know More?
Download the PDF Factsheet Here
