Spa Mystery Shoppers see behind closed doors…
Your guests trust you with their most prized possession: their well-being.Through a spa mystery shopper’s eyes, learn what your guests and friends won’t tell you, and start to measure progress and achieve success.
Tell us about your vision, and together we will create a spa mystery shopping program that yields.
Put the experience and expertise of our spa consultants to work for you.
By Partnering with Coyle, you can expect:
- A detailed & objective narrative of the entire guest experience from objective spa secret shoppers
- Concise, easy-to-use online reporting and historical data
- Concrete examples to help you with staff training and development
- A unique first-hand look at the spa experience from the guest perspective
- A means to evaluate marketing efforts and salesmanship
- Improved compliance with treatment protocol
In Good Company
- Mandarin Oriental Spas
- Frederic Fekkai
- Neroli Spas
- Osgood O'Neill Salons
- WTS International
- More...
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