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Spa Mystery Shopping Programs & Consulting

Day spas to destination spas and everything in between; Coyle measures the wellness of wellness programs globally.

Spa Mystery Shoppers see behind closed doors…

Your guests trust you with their most prized possession: their well-being.Through a spa mystery shopper’s eyes, learn what your guests and friends won’t tell you, and start to measure progress and achieve success.

Tell us about your vision, and we will refer a spa mystery shopper to gather valuable information so we can put the experience and expertise of our spa consultants to work for you.

Call us today for a free consultation
 212.629.2083 ext. 106
Click here to contact us via web form.

Coyle Clients Consistently Get:

  • A detailed & objective narrative of the entire guest experience from professional, objective spa secret shoppers
  • Concise, easy-to-use online reporting and historical data
  • Concrete examples to help them with staff training and development
  • A unique first-hand look at the spa experience from the guest perspective of a professional evaluator
  • A means to evaluate marketing efforts and salesmanship
  • Improved compliance with treatment protocol

Clients Staying Ahead with Coyle

Large, small, independent or branded, Coyle clients lead in their respective categories with a commitment to the customer and a never-ending desire to always be better.

We currently design and implement secret shopper programs for a wide variety of clients, including:
  • Mandarin Oriental Spas
  • Frederic Fekkai
  • Neroli Spas
  • Osgood O'Neill Salons
  • WTS International
  • More...

View Recent Articles and Case Studies on Spas:

Want to Know More?
Download the PDF Factsheet Here