Spa Mystery Shoppers see behind closed doors…
Your guests trust you with their most prized possession: their well-being.Through a spa mystery shopper’s eyes, learn what your guests and friends won’t tell you, and start to measure progress and achieve success.
Tell us about your vision, and together we will create a spa mystery shopping program that yields. Put the experience and expertise of our spa consultants to work for you.
Call us today for a free consultation
212.629.2083 ext. 106
Click here to contact us via web form.
Coyle Clients Consistently Get:
- A detailed & objective narrative of the entire guest experience from objective spa secret shoppers
- Concise, easy-to-use online reporting and historical data
- Concrete examples to help them with staff training and development
- A unique first-hand look at the spa experience from the guest perspective
- A means to evaluate marketing efforts and salesmanship
- Improved compliance with treatment protocol
Clients Staying Ahead with CoyleLarge, small, independent or branded, Coyle clients lead in their respective categories with a commitment to the customer and a never-ending desire to always be better.
We currently maintain restaurant secret shopper services for a wide variety of clients, including:
- Mandarin Oriental Spas
- Frederic Fekkai
- Neroli Spas
- Osgood O'Neill Salons
- WTS International
View Recent Articles and Case Studies on Spas:
- Spa Company Wants to Score Well With Major Rating Services
- Red Door Spa Holdings Plans to Expand: See How You Could Do it Too
- The Shift of Purchasing Power to the Consumer