Upgrade your mystery shopping program
    with the worldwide leader in The Guest Experience

Coyle Hospitality Group is a market research firm focusing on hotels, restaurants, spas, cruises, and timeshares. We measure the service provided to your customers and deliver valuable customer service feedback for your business. By measuring customer service through the customer's eyes, and using our consultative approach to mystery shopping for hospitality companies, we provide the opportunity to achieve excellence in service quality through independent customer service evaluations.

Compare us with other mystery shopper companies. Your business may already evaluate service quality and employee performance. This measure of quality control is the most important aspect of your service-oriented business. Legitimate mystery shopping programs use actual customer experiences to measure and compare service levels, spot trends, and provide accurate feedback in the form of mystery guest hotel, restaurant, spa, cruise, and timeshare reports.

Your Quality Auditor

Providing corporate research as your quality auditor, Coyle can help you determine the quality of customer service, selling and up-selling skills, and product knowledge demonstrated in the course of daily business by your most visible and accessible employees.

Coyle’s clients benefit from our customizable online reporting tools, which measure guest service through the customer's experience. Coyle's market research and consumer evaluation provides unique and comprehensive measurement of the most important aspects of your business: those aspects which earn repeat business from satisfied consumers and prevent them from choosing your competitors over you in the future.

Our Approach to Mystery Shopping for Hospitality Companies

Coyle Hospitality Group specializes in hotel, restaurant, and spa quality consulting. Our proprietary systems for evaluating hospitality services and accurately reporting on their advantages and areas of need are based upon our experience in hospitality consulting and as a secret shopping business. At the stage of collecting first-hand service quality data from our clients, mystery shopping reveals how your business is perceived by your customers.

Your Mystery Shopping Company

Coyle Hospitality Group specializes in hotel, restaurant, spa, cruise, and timeshare quality consulting. Our proprietary systems for evaluating hospitality services are based upon our experience in hospitality consulting and as a secret shopping business. By collecting first-hand service quality data, mystery shopping reveals how your business is perceived by your customers.

For our clients, a professional, industry-specific, customer service and quality analysis is completed by highly experienced hospitality consultants. Certified evaluators perform the in-person mystery shopping service. Rather than simply reporting negative aspects of service, the evaluators produce an actionable narrative report of their entire experience. It is often equally important to highlight positive attributes, as well as the areas requiring managerial attention.

By putting Coyle Hospitality Group's secret shopping business to work for you, we are confident that both your staff and your clientele will appreciate our joint mission to provide measurement tools that enable hotels, restaurants, spas, cruises, and timeshares to exceed their service and profit objectives. Among mystery shopping companies, Coyle Hospitality Group stands at the apex of mystery shopping services.