Guest Service Measurement and Analysis
We provide unparalleled mystery shopping and quality assurance services exclusively to the global hospitality industry. Learn More
Founded in 1996, Coyle Hospitality Group is a market leader in providing mystery shopping, quality benchmarking, brand compliance, and market research services exclusively for the global hospitality industry, including hotels, restaurants, spas, cruises, and venues worldwide. Read More.
"Coyle's team of auditors truly understands our unique business model and has a solid grasp of the luxury traveler."
Todd Harris,
"Kimpton's partnership with Coyle Hospitality Group provides an unparalleled upside in this down economy."
John Inserra
"Coyle has provided valuable insight to the complexities of our dynamic guest demographic. They truly understand how to measure our brand."
Lisa Vogt
"We needed a database system and a team that would allow us the opportunity to customize. Coyle Group executed this beautifully and with ease."
Jill Cox
"Coyle Hospitality Group has been extremely beneficial to our organization. It is a pleasure to work with this team."
Jill Cox
"With Coyle, we began measuring 26 points of service. After one month, we increased our employee performance by 40%!"
Alicia AloeLouise Ng on January 23, 2012
In the wake of the Costa Concordia disaster, many travelers are most likely asking themselves, “How safe are cruise ships really?” and maybe “What would have happened if that occurred Read More
Louise Ng on January 17, 2012
If you are an owner, operator or investor in hotels you have likely had decisions to make about spas: whether to include one, how large it should be, how many Read More
Coyle Research Team on December 28, 2011
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—sat down with one the most seasoned professional evaluators to discuss her Read More
Coyle Research Team on December 28, 2011
Coyle Hospitality Group—a market leader providing mystery shopping, quality assurance, and market research services exclusively to hospitality companies worldwide—explains how personalized service leads to loyal guests.
A car pulls up on Read More
Client Login / Evaluator Login / Resources / Privacy Policy / Careers
