Re-posted from http://www.theartofexperiencing.com: Last week my face glimmered with an ear-to-ear grin. In retrospect, I used my time well. I went to a Tough Mudder- the intensely fun event which has given millions of people a challenging thrill and “a story to tell.” I had drinks and dinner with old friends. I experienced… Read More
Combining trust, experience, and innovative data collection for insights with measurable impact.It's been said that 10,000 hours of practice makes for world-class abilities.
We've facilitated over 65,000 unique evaluations for more than 18,000 affluent consumers in our global network since 1996.
Our unparalleled expertise is what makes us the right choice for your company and what continues to fuel our position as thought leaders in hospitality improvement.
What can our mystery shopping programs and hospitality consulting services do for you?Our proprietary market research techniques are used to deliver analyses for high-touch, experiential industries. We use competitive set and industry benchmarking data in conjunction with reports from independent evaluators to provide unparalleled levels of detail. The result? Incomparably insightful recommendations sure to improve your bottom line.
Coyle Hospitality Group combines experience, relevance, and trust to deliver exceptional results. We can...
- Create individualized metrics and benchmarks
- Find the origin of inconsistent financial performance
- Maximize your business from word-of-mouth referrals
- Develop software for continued monitoring of results
- Provide and launch immediate remedial action plans
- Understand and leverage your social media presence
- Perform rebranding development and deployment
- Expand your concept or check brand compliance
- Produce secure online deliverables
- Work with any existing quality assurance programs
We're a trusted industry leader for designing and implementing both premium restaurant mystery shopping and high-end hotel mystery shopping programs, but our expertise doesn't end there.Restaurant mystery shopping and hotel mystery shopping programs are just two broad categories in our repertoire. No business is too large, small, generalized, or specialized to benefit. We also design programs that include:
- Secret shopping for large resorts, cruises, timeshares, bed and breakfasts and bars
- Customer experience auditing for luxury retail, spas, banking/wealth management, and big-ticket consumables
- Sales and marketing performance measurement
Recent Blog Posts
We’ll be there to meet and greet friends, current clients and future clients! Contact Emily at email@example.com to schedule a meeting today.
In this new world of always connected, there are two kinds of restaurants. We’re not talking about price points. And of course, there is always going to be good food and not-so-good food. But, for the sake of argument, we say that restaurants embracing the social media revolution are tweet-worthy… Read More
On Friday, April 18, 2014, Coyle had the privilege of being an invited panelist at the University of Houston Conrad N. Hilton College’s annual Graduate Student Association Research Colloquium (GSARC). Along with industry leaders, I provided feedback to two groups of graduate students who presented their findings and recommendations of using… Read More