Guest Service Measurement and Analysis
We provide unparalleled mystery shopping and quality assurance services exclusively to the global hospitality industry. Learn More
"Coyle's team of auditors truly understands our unique business model and has a solid grasp of the luxury traveler."
Todd Harris,
"Kimpton's partnership with Coyle Hospitality Group provides an unparalleled upside in this down economy."
John Inserra
"Coyle has provided valuable insight to the complexities of our dynamic guest demographic. The truly understand how to measure our brand."
Lisa Vogt
"We needed a database system and a team that would allow us the opportunity to customize. Coyle Group executed this beautifully and with ease."
Jill Cox
"Coyle Hospitality Group has been extremely beneficial to our organization. It is a pleasure to work with this team."
Jill Cox
"With Coyle, we began measuring 26 points of service. After one month, we increased our employee performance by 40%!"
Alicia Aloe
Katie Ho on July 27, 2010
While Crystal Cruises won’t be first to develop the newest cruise trend, such as the open dining concept or the ultra-large cruise ship, their service culture gets them the #1 Read More
Stephanie Perrone Goldstein on July 27, 2010
Have you used Groupon yet? Or perhaps one of their competitors like Living Social? Or maybe you have enlisted in the craze of Gilt, Haute Look or Rue La La. Read More
Arthur Chang on July 26, 2010
Platter of Babel
In this Wall Street Journal article, the research suggests that languages go beyond the function of conveying thoughts; they actually shape thoughts based on how a sentence is Read More
Jim Coyle on July 23, 2010
In what can be described as turnabout being fair play, we fully adopted the client role when we went looking for a web marketing agency for our own company. Instead Read More
