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Experience + Trust + Relevance

Coyle provides unparalleled consulting services to the global hospitality industry. Coyle also offers best-in-breed mystery shopping, quality assurance, and marketing research programs to assist clients in evaluating their customer experience. Learn More

"Coyle's team of independent auditors truly understands our unique business model and has a solid grasp of the luxury traveler."

Todd Harris,
Exclusive Resorts

"Kimpton's partnership with Coyle Hospitality Group provides an unparalleled upside in this down economy."

John Inserra
Kimpton Restaurants

"Coyle has provided valuable insight to the complexities of our dynamic guest demographic. They truly understand how to measure our brand."

Lisa Vogt
Royal Caribbean International

"We needed a database system and a team that would allow us the opportunity to customize. Coyle Group executed this beautifully and with ease."

Jill Cox
Hilton Grand Vacations

"Coyle Hospitality Group has been extremely beneficial to our organization. It is a pleasure to work with this team."

Jill Cox
Hilton Grand Vacations

"With Coyle, we began measuring 26 points of service. After one month, we increased our employee performance by 40%!"

Alicia Aloe
Table Maestro

Combining trust, experience, and innovative data collection for insights with measurable impact.

It's been said that 10,000 hours of practice makes for world-class abilities.

We've facilitated over 65,000 unique evaluations for more than 18,000 affluent consumers in our global network since 1996.

Our unparalleled expertise is what makes us the right choice for your company and what continues to fuel our position as thought leaders in hospitality improvement.

What can our mystery shopping programs and hospitality consulting services do for you?

Our proprietary market research techniques are used to deliver analyses for high-touch, experiential industries. We use competitive set and industry benchmarking data in conjunction with reports from independent evaluators to provide unparalleled levels of detail. The result? Incomparably insightful recommendations sure to improve your bottom line.

Coyle Hospitality Group combines experience, relevance, and trust to deliver exceptional results. We can...

  • Create individualized metrics and benchmarks
  • Find the origin of inconsistent financial performance
  • Maximize your business from word-of-mouth referrals
  • Develop software for continued monitoring of results
  • Provide and launch immediate remedial action plans
  • Understand and leverage your social media presence
  • Perform rebranding development and deployment
  • Expand your concept or check brand compliance
  • Produce secure online deliverables
  • Work with any existing quality assurance programs

We're a trusted industry leader for designing and implementing both premium restaurant mystery shopping and high-end hotel mystery shopping programs, but our expertise doesn't end there.

Restaurant mystery shopping and hotel mystery shopping programs are just two broad categories in our repertoire. No business is too large, small, generalized, or specialized to benefit. We also design programs that include:
  • Secret shopping for large resorts, cruises, timeshares, bed and breakfasts and bars
  • Customer experience auditing for luxury retail, spas, banking/wealth management, and big-ticket consumables
  • Sales and marketing performance measurement
Our expertise and market knowledge extend both domestically and internationally to all major luxury travel destinations. Fill out a contact form to begin taking advantage of our global network of local market mavens today.

Recent Blog Posts

Today’s hotels are working to reduce their carbon footprint in a number of different ways. Kimpton began by recycling trash, phones, and batteries and serving organic foods and beverages. Now, their cleaning staff uses eco-friendly products in every hotel and restaurant. Miami’s Hotel Intercontinental is completely powered by wind energy,… Read More

I was recently giving a presentation about hotel mystery shopping and quality assurance and had the opportunity to chat with David Martin, COO of Wright Investment Properties, Inc. David’s career arc is unique, and has included positions at McDonalds, Red Lion, Bayview Hotels, Kimpton, Wyndham (110 hotels) and currently Wright… Read More

We consistently see how lack of follow-up causes an incomplete service recovery, resulting in overall dissatisfaction. Surprisingly, many times employees are quick to take quick action and remedy a situation, but do not communicate that the issue has been resolved, leaving the guest unaware that their requests have been remedied.

Our friends at Biltmore cordially invite you to be a part of the Family Business Symposium Now in its fifth generation of family ownership, Biltmore enjoys an incredible legacy as an enduring, high-performance organization. Biltmore’s lessons learned could help your business, from building a succession plan to balancing the roles… Read More

The programs we implement utilize...

The most carefully screened independent mystery shoppers in the industry.

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