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Experience + Trust + Relevance

We provide unparalleled mystery shopping and quality assurance services exclusively to the global hospitality industry. Learn More

"Coyle's team of auditors truly understands our unique business model and has a solid grasp of the luxury traveler."

Todd Harris,
Exclusive Resorts

"Kimpton's partnership with Coyle Hospitality Group provides an unparalleled upside in this down economy."

John Inserra
Kimpton Restaurants

"Coyle has provided valuable insight to the complexities of our dynamic guest demographic. They truly understand how to measure our brand."

Lisa Vogt
Royal Caribbean International

"We needed a database system and a team that would allow us the opportunity to customize. Coyle Group executed this beautifully and with ease."

Jill Cox
Hilton Grand Vacations

"Coyle Hospitality Group has been extremely beneficial to our organization. It is a pleasure to work with this team."

Jill Cox
Hilton Grand Vacations

"With Coyle, we began measuring 26 points of service. After one month, we increased our employee performance by 40%!"

Alicia Aloe
Table Maestro

Recent News & Research

Coyle Hospitality Group and partner First Merchant Services (FMS), a leading provider of free point of sale (POS) systems, are pleased to announce the release of a new 2012 research report, “Social Media Trends in the Hospitality Industry.”  With the social media and digital marketing environment constantly changing, how are… Read More

In the article posted by Kathryn O’Shea-Evans, Travel & Leisure, Coyle Hospitality Group helps reveal secrets and confessions of a hotel mystery shopper. Try finding a hotel mystery shopper willing to dish on one of their stays. Ask them to reveal the dirt on the unkempt suite, the coquette of… Read More

Coyle Hospitality Group attended the National Restaurant Association Show this weekend in Chicago at McCormick Place. Our team members–including our President, Managing Director, and Restaurant Specialist–spent the weekend getting the scoop on the newest innovations, hottest trends, and upcoming strategies in the restaurant industry. After numerous events, seminars, and educational… Read More

Coyle Hospitality Group attended the National Restaurant Association Show this weekend in Chicago at McCormick Place. Our team members–including our President, Managing Director, and Restaurant Specialist–spent the weekend getting the scoop on the newest innovations, hottest trends, and upcoming strategies in the restaurant industry. In the final post of this… Read More

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The most carefully screened mystery shopper database in the industry.

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