London: Dining in the Square Mile

Why do Jean-Georges, Daniel Boulud, and More Use Coyle?

Coyle is delighted to be the preferred mystery shopping and quality benchmarking provider for the London area. Coyle has helped London’s hospitality companies elevate guest experiences and meet industry quality standards for many years.

Coyle extensively screens its professional evaluators, accepting only those with a broad knowledge of the London area who frequently travel and dine out.  Coyle’s evaluators are your guests, out practically every night in the area’s best restaurants and hotels. As a result, Coyle’s hospitality clients benefit from objective, insightful, and thoughtful feedback that helps convey the complete story behind each guest experience.

Additional benefits:

  • Fully tailored programs, customized to your brand needs
  • Competitive Set Industry Benchmarking
  • 360-degree evaluations that capture every nuance of the guest experience
  • Unparalleled service and support, seven days a week
  • Reliable online reporting and intuitive proprietary software
  • Speedy program set-up and report turnaround

Contact us today and make Coyle your mystery shopping provider in London.

London Evaluator Spotlight

Here is a sampling of one of our evaluators in London.

The Big Smoke

London has such an extensive history that its exact etymology and birth are uncertain. Because it has an ethnically diverse population that has been growing and transforming for centuries, it is no wonder that the city offers a wide variety of cuisine. London boasts many gastronomic centers, from its Bangladeshi restaurants on Brick Lane to its Chinese restaurants in Chinatown. But perhaps most intriguing is London’s perfectly elegant and hardly matched fine-dining scene.

Start with the French restaurants. Alain Ducasse at The Dorchester offers unparalleled cuisine with its award-winning chef, three Michelin stars, and an elegantly design space with jubilantly high, fully-lit ceilings. At Restaurant Gordon Ramsey, guests receive impeccable service and unique dishes with a taste of contemporary elegance. At The Berkeley, Marcus Wareing’s sophisticated fine-dining establishment prides itself on subtly enhanced, rich flavors and a vivid atmosphere of color. Le Gavroche, one of London’s most respected and influential restaurants since its creation by the Roux brothers in 1967, offers bold original dishes. Named after the urchin from Les Miserables, it was the first restaurant to be awarded a Michelin star in the UK. Finally, Claude Bosi’s effortlessly thrilling creations at Hibiscus complete the circuit. London truly has an intimidating yet exceptional French fine-dining scene.

We are not to forget London’s other treasures. The Promenade, also at The Dorchester, has a distinctive leather bar, several intimate spaces, and beautiful views. At The Ledbury, Brett Graham and his team of young energetic chefs create seasonal dishes that will delight any guest. If you are in the mood for Asian cuisine, the original Hakkasan at Hanway Place will do the trick—just order the Peking duck with caviar or the grilled wagyu beef and thank chef Tong Chee Hwee —and enjoy the exquisite ambience in dark English oak. For beautiful views of the city, get a reservation at Rhodes 24 where you can dine on the 24th floor of the city’s tallest building and enjoy traditional British cuisine.

London’s extraordinary restaurants set an example for outstanding service that extends to its incredible hotels. It’s no wonder—given how London’s hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients.

© 2021 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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