Coyle’s programs help brands take proactive steps to address customer needs, build confidence and earn trust. Measure what matters.

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Explainer Video

Mystery Shopping with Coyle

Who is Coyle Hospitality Group?

Founded in 1996, Coyle Hospitality Group is a market leader in designing and implementing programs for customer experience, quality benchmarking, brand compliance, and market research exclusively for all industries worldwide.

What Our Services Can Do For You

With Coyle, you get:

Customized measurement programs that fit you.
Immediate program deployment.
Competitive Set and Industry benchmarking data.
Secure/online deliverables.
Unparalleled support and client care.
Proprietary market research and analysis.

Serving Markets Worldwide

Coyle’s global network of professional evaluators is made up of seasoned travelers, discerning consumers and local experts. Our reach extends to all corners of the world, and we serve markets both large and small.

Testimonials

We have been working with Coyle since 2019 to mystery shop selected areas across the Baha Mar resort, and they have been working with us as a partner getting the standards to the level we want to work with. The experienced and professional mystery shoppers provide us with great actionable feedback that our teams find extremely useful. We look forward to our continued partnership with Coyle as we continue to work together and gain consistency within our services.

Jaideep Abraham Director of Project Management, Baha Mar Nassau
As a cannabis retailer, our #1 goal is to be the industry leader in offering a Five-Star Experience. We searched for potential partners that could align with our vision to execute specific standards and complexities in our business. Coyle was a clear match! Coyle provides our company with the ability to identify opportunities in our consumer’s in-store shopping experience. Their responsive team helped us tailor our in-store service to ensure our teams hit every marker in our Five-Star Experience standard. They’ve been such a great partner to work with!

Mindi Basha Vice President, Hospitality, MedMen
Coyle provides us with valuable insight into the fan experience. Through their thorough quality assurance standards and vetting process, we have received valuable information regarding the service we deliver that otherwise would be unattainable.

Jesse Rathner Cleveland Indians
Year after year, Coyle’s team has proven themselves as smart, dedicated partners who deliver actionable insights into our most important audiences which in turn help drive the success of Tauck’s business.

Chris Greco Tauck World Discovery, River and Small Ship Cruising
The evaluators are accurate and really thorough. They also provide consumer insights that are detailed, objective and constructive. We learn something new and useful each time, which is crucial for long-term guest satisfaction and loyalty.

Peter Karpinski Sage Restaurant Group
Coyle understands the experiential hotel segment. Their method is key to highlighting opportunities for improvement, and plays an essential part in taking guest experience to new heights.

Adriana Marianella Standard International
Coyle is an excellent partner for anyone who is really serious about exceeding their guests’ expectations.

Frank Soto Noho Hospitality Group
Coyle truly understands how to measure our brand from diverse cultural perspectives and in comparison to our competitor set.

Lisa Vogt Royal Caribbean International
The customer support team is quick to respond and has gone well above and beyond our expectations regarding service.

Dana Minton Training Manager