Case Studies

To know Coyle is to see what we do for you; how we leverage our expertise to make your customer service stronger, better, more competitive.

Chain Restaurant Brand – Mystery Shopping Was Not the Answer

Challenge Client: Casual restaurant chain with 200+ locations nationwide. Management was confident in the restaurant’s concept, food and décor but wanted to ensure their employees were really and truly focused on the opportunities that inspire guest loyalty. Client had tried mystery shopping in the past but the programs didn’t...

Continue reading

NRA 2015: How Technology is Changing the Restaurant Customer Experience — The Panel

On May 16th, at the National Restaurant Association Show held in Chicago, Jim Coyle lead a panel of restaurant operators in discussing “How Technology is Changing the Restaurant Customer Experience” Panelists included: Mark Braver, COO for Heisler Hospitality Penelope Crocker, Director, Restaurant Marketing Strategy for Kimpton Hotels and Restaurants...

Continue reading

Are you embracing multi-generational trend for your fair share?

Are you embracing multi-generational trend for your fair share?

What with working mothers, soccer practice and socializing, getting the family around the dinner table is not as frequent an occurrence as it used to be, says a 2013 Harris Interactive poll. Not just for dinner Starved for quality family time together, Americans have discovered another way to rehash...

Continue reading

© 2018 Coyle Hospitality Group 2016. Reproduction of any material without written authorization is strictly prohibited.

Log in with your credentials

Forgot your details?