Case Studies

To know Coyle is to see what we do for you; how we leverage our expertise to make your customer service stronger, better, more competitive.

NRA 2015: How Technology is Changing the Restaurant Customer Experience — The Panel

On May 16th, at the National Restaurant Association Show held in Chicago, Jim Coyle lead a panel of restaurant operators in discussing “How Technology is Changing the Restaurant Customer Experience” Panelists included: Mark Braver, COO for Heisler Hospitality Penelope Crocker, Director, Restaurant Marketing Strategy for Kimpton Hotels and Restaurants...

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Are you embracing multi-generational trend for your fair share?

Are you embracing multi-generational trend for your fair share?

What with working mothers, soccer practice and socializing, getting the family around the dinner table is not as frequent an occurrence as it used to be, says a 2013 Harris Interactive poll. Not just for dinner Starved for quality family time together, Americans have discovered another way to rehash...

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The New Service Recovery Paradox: Step it up with Follow-up

The New Service Recovery Paradox: Step it up with Follow-up

We consistently see how lack of follow-up causes an incomplete service recovery, resulting in overall dissatisfaction. Surprisingly, many times employees are quick to take quick action and remedy a situation, but do not communicate that the issue has been resolved, leaving the guest unaware that their requests have been...

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