Why do Mandarin Oriental, Daniel Boulud, and More Use Coyle?
Coyle is delighted to be the preferred mystery shopping and quality benchmarking provider for the Beijing area. Coyle has helped Beijing’s hospitality companies elevate guest experiences and meet industry quality standards for many years.
Coyle extensively screens its professional evaluators, accepting only those with a broad knowledge of the Beijing area who frequently travel and dine out. Coyle’s evaluators are your guests, out practically every night in the area’s best restaurants and hotels. As a result, Coyle’s hospitality clients benefit from objective, insightful, and thoughtful feedback that helps convey the complete story behind each guest experience.
- Fully tailored programs, customized to your brand needs
- Competitive Set Industry Benchmarking
- 360-degree evaluations that capture every nuance of the guest experience
- Unparalleled service and support, seven days a week
- Reliable online reporting and intuitive proprietary software
- Speedy program set-up and report turnaround
Contact us today and make Coyle your mystery shopping provider in Beijing.
Coyle Evaluator Spotlight
The standards for Coyle Hospitality Group’s network of professional evaluators are higher than any other company in the world. Out of the 40,000 inquiries Coyle receives from potential evaluators each year, only 2% get hand selected to join Coyle’s network. Coyle-referred evaluators are seasoned travelers who eat out regularly. They are highly educated, equipped with excellent writing skills, and they demonstrate a strong attention to detail. With over 6,000 professional evaluators in our robust network, we are able to match “real guests” to your brand. Further, Coyle’s network of evaluators is truly global: we pride ourselves on a reach that extends to all corners of the world—on referring evaluators who have their fingers on the ‘pulses’ of their communities. It is this understanding of local cultures coupled with a dedication to impassioned hospitality service that differentiates our global evaluator network from any other. Through our strength and diversity, a few things are held in common: a commitment to your brand, a sensitivity to local knowledge, and a diligent approach. This is what allows Coyle-referred evaluators to capture every nuance of the guest experience and provide unparalleled feedback for our clients.
The Forbidden City
A major influence for all other Chinese cuisine, Beijing cuisine originated from Shandong and the Imperial cuisine from ‘The Emperor’s Kitchen.’ Famous for its mouth-watering Peking duck and its casual tea houses, Beijing is a hospitality marvel. Its noodles and vegetarian dishes inspired restaurants around the world, but none can compare to the real thing. And as the capital of China, Beijing is also home to an array of international fare.
Beijing’s rich foodie culture has attracted some of the best chefs in the world. Claudio Sadler came from Milan to open his Ristorante Sadler, preparing contemporary Italian cuisine. He now boasts two Michelin stars thanks to his refined, unique dishes and the incredibly warm hospitality of his staff. Daniel Boulud’s Maison Boulud—located in the former American embassy—offers French cuisine in a historic, sophisticated atmosphere. At Le Pré Lenôtre in the Sofitel Wanda Beijing, Yannick Ehrsam also creates incredible French dishes. a blend of flavors, beautiful presentation, and exquisite ambience are the finishing touch.
Beijing’s restaurant scene is full of individuality. At SALT, young chef Ana Esteves cooks contemporary dishes using flavors from across the globe. With its spectacular open kitchen and minimalist décor, it’s unusually lucky that it is not yet a tourist spot. Jaan restaurant At Raffles Beijing brings you back to 1920 with its original dance floor and crystal chandelier. It brings French fine-dining to a new level. Finally, Yu at the Ritz-Carlton Beijings offers guests seven luxurious private chambers and a tea master in its intimate space.
Beijing’s extraordinary restaurants set an example for outstanding service that extends to its incredible hotels. It’s no wonder—given how Beijing’s hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients.