Why do Starwood, Morgans Hotel Group, and More Use Coyle?
Coyle is delighted to be the preferred mystery shopping and quality assurance provider for the Los Angeles area. Coyle has helped Los Angeles hospitality companies elevate guest experiences and meet quality standards for many years.
Coyle extensively screens its professional evaluators, accepting only those with a broad knowledge of the Los Angeles area who frequently travel and dine out. Coyle’s evaluators are your guests, out practically every night in the area’s best restaurants and hotels. As a result, Coyle’s hospitality clients benefit from objective, insightful, and thoughtful feedback that helps convey the complete story behind each guest experience.
- Fully tailored programs, customized to your brand needs
- Competitive Set Industry Benchmarking
- 360-degree evaluations that capture every nuance of the guest experience
- Unparalleled service and support, seven days a week
- Reliable online reporting and intuitive proprietary software
- Speedy program set-up and report turnaround
Contact us today and make Coyle your mystery shopping provider in Los Angeles.
Los Angeles Evaluator Spotlight
Here is a sampling of one of our evaluators in Los Angeles.
City of Angels
As the entertainment capitol of the world, Los Angeles attracts an eclectic mix of the best hotels and restaurants available. With their own personal stories and mini-dramas, Los Angeles hotels and restaurants allow guests to experience a piece of history unlike any other. And with a Mediterranean climate and an average of 35 days of rain all year, Los Angeles is the place to stay and dine no matter what time of year.
While Los Angeles offers a diverse appreciation of culinary traditions—there is no ‘typical’ dining option, but rather, thousands of them. The city places a significant emphasis on green, light, organic meals made with local ingredients. For example, Joachim Splichal’s French restaurant in Downtown LA, Patina, offers a Farmer’s Dinner. Hollywood’s Providence restaurant, boasting a fusion of American and Asian seafood, highlights fresh market items. In Santa Monica, Chef Josiah Citrin’s Melisse presents a vegetarian tasting menu, and Nobu Matsuhisa uses only the freshest seasonal ingredients at his Matsuhisa restaurant in Beverly Hills.
As the home to some of Hollywood’s greatest stars, Los Angeles hotels understand luxury. Andre Balazs’ properties, including, The Standard Hollywood, The Standard Downtown LA, and West Hollywood’s Chateau Marmont, are the essence of luxury and celebrity. The hotel and bungalows of the Chateau once hosted the likes of Clark Gable and Jean Harlow, and continue to attract famous guests today. The Beverly Hills Hotel’s famous “Pink Palace” swimming pool offers private cabanas and personal sunglass cleaners, while the Mondrian LA expresses a unique blend of entertainment and spirituality. Starwood’s W Hollywood and W Los Angeles Westwood attract guests through their critically acclaimed nightlife and lavish amenities.
Los Angeles’ ultra-luxurious hotels and award-winning fine-dining restaurants set an example for outstanding service. It’s no wonder—given how Los Angeles’ hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients.