Why do Las Vegas Hotels, Restaurants, and Casinos select Coyle for their Mystery Shopping and Brand Quality Assurance Needs?
Elite Investigations and Coyle Hospitality partner up to provide Nevada the highest quality mystery shopping and brand quality measurement services available. Like any great partnership, the sum is much greater than the individual parts.
Collectively, Elite (License #873) has over 20 years of unparalleled experience in the Las Vegas, Reno and Nevada markets. Areas of expertise include corporate compliance, insurance investigations, mystery shopping and surveillance work in all areas. Elite’s unquestioned ethical approach and attention to detail ensure that the best mystery shoppers are working for you.
Coyle brings over 16 years of experience developing mystery shopping and brand quality measurement experience for over 300 companies like Mandarin Oriental, Kimpton, Hilton Grand Vacations, Daniel Boulud, Stephen Starr, and many more.
The result is that clients get fully customized and relevant measurement programs carried out by Nevada’s best shoppers. Elite and Coyle are hands-on companies whose shared mission is simple: Provide discerning clients with the highest quality mystery shopping and quality assurance programs available.
The Entertainment Capital of the World
Las Vegas offers a wide-range of luxury hotels, casinos, and restaurants—whether you prefer to be on or off the strip. The competition is always changing and hotels are constantly offering new ways to enhance the guest experience.
Take the Venetian, for example—a luxury resort and casino that offers guests a relaxing gondola ride through the canals of their ground floor. Another Vegas favorite is The Bellagio, a hotel and casino that attracts crowds via an enormous dancing water fountain synchronized to music. And who could forget Treasure Island? Clearly, these mega hotels and casinos know how to bring in guests.
On the other hand, some Vegas properties offer something a little different. Take the Mandarin Oriental Las Vegas, for example, which does not have a casino, but offers an alternative to visitors who prefer accommodations in a non-gaming environment. There is the Dolce Ravella, a Mediterranean-inspired oasis at Lake Las Vegas, ideal for both corporate retreats and family vacations. And of course, there is the Hilton Grand Vacation Suites, another non-gaming property located right on the strip that blends a family environment with Vegas hospitality.
Las Vegas is known for more than just entertainment and casinos, it is also home to some of the world’s greatest chefs. And to compliment the already flashy nature of the area, many of them are celebrities. Wolfgang Puck initiated the trend by opening his Spago restaurant chain in Caesar’s Palace, followed by Bobby Flay’s southwestern Mesa Grill in the same hotel. Emeril Lagasse’s New Orleans Fish House is now spicing up the MGM Grand, and Todd English completed the Bellagio’s Italian theme with his Olives restaurant. If a great burger is what you’re looking for, BLT Burger at The Mirage is the perfect spot for a casual atmosphere with hip food and shakes.
Las Vegas’ award-winning destination hotel and casinos set an example for excellent service that extends to the area’s best restaurants. It is no wonder, given how Vegas’ hospitality sector continues to enhance its guest experience, that it is home to so many of our top mystery shopping clients.