Why do Kimpton, China Grill Management, and More Use Coyle?
For upscale restaurants and hotels in the Chicago area, Coyle is proud to be the go-to mystery shopping and quality assurance provider. Since 1996, Coyle has helped leading restaurants and hotels in the windy city that truly care about understanding the guest experience.
Coyle works with over 500 professional mystery shoppers in the greater Chicago area. Evaluators are carefully screened and selected to ensure the best possible match for each individual client. Coyle secret shopping evaluators dine in top Chicago restaurants on a regular basis and can provide a unique perspective on what their customers expect. Coyle’s reports provide thorough, relevant, and actionable analyses that help convey the complete story behind each guest experience.
- Fully tailored programs, customized to your brand needs
- Competitive Set Industry Benchmarking
- 360-degree evaluations that capture every nuance of the guest experience
- Unparalleled service and support, seven days a week
- Reliable online reporting and intuitive proprietary software
- Speedy mystery shopper program set-up and report turnaround
Chicago Evaluator Spotlight
Here is a sampling of mystery shopping evaluators in Chicago.
On the Town
Chicago is our kind of town. Given its 76 distinct neighborhoods, the city has plenty of dining diversity. There’s much for gourmands to explore, from Logan Square to Lincoln Square and from River North to Streeterville. Over the past decade, Chicago has become well-known for its upscale and innovative dining from some of America’s top chefs. Whether it’s the molecular gastronomy of Homaro Cantu, at Moto, in the Market District or the theatrical cuisine delivered by Grant Achatz at Lincoln Park’s Alinea, haute dining options are abound.
Local favorites continue to innovate the dining scene, like Rick Bayless’ fine-dining Mexican restaurant, Topolobampo, as well as the veteran favorite Frontera Grill. Bayless’ newer quick-service café, Xoco, is equally enticing, highlighting favorite Mexican street fare. Hot-and-happening eateries with dramatic spaces, like Stephen Wambach’s, Epic are also on the rise. Internationally known chefs and restaurateurs have their place in town, as well, including an outpost of Michelin-starred Milan chef Domenico Acampora’s Accanto.
The mix of business and leisure travel means plenty of high-end city hotels with restaurants catering to the upscale crowd. The best of these pull in tourists and locals alike, including the trendy Sable Kitchen & Bar at Kimpton’s Hotel Palomar in River North, the Ritz-Carlton’s 12th-floor deca Restaurant & Bar, and the eclectic Balsan in the Gold Coast’s newish Elysian Hotel. The Hard Rock Hotel boasts a dramatically designed outpost of China Grill.
Excellent service is part of the Chicago style, and we’ve found restaurants in the Windy City to be passionate about service among our restaurant mystery shopping clients. Indeed, Chicago earns its place among the top restaurant cities in the country.