Why do Mandarin Oriental, Starwood, and More Use Coyle?
Coyle is delighted to be the preferred mystery shopping and quality industry benchmarking provider for the Boston area. Coyle has helped Boston’s leading hospitality companies elevate guest experiences and meet industry quality standards for many years.
Coyle extensively screens its professional secret shopper evaluators, accepting only those with a broad knowledge of the Boston area who frequently travel and dine out. Coyle’s evaluators are your guests, out practically every night in the area’s best restaurants and hotels. As a result, Coyle’s hospitality clients benefit from objective, insightful, and thoughtful feedback that helps convey the complete story behind each guest experience.
- Fully-tailored programs, customized to your brand needs
- Competitive Set Industry Benchmarking
- 360-degree evaluations that capture every nuance of the guest experience
- Unparalleled service and support, seven days a week
- Reliable online reporting and intuitive proprietary software
- Speedy secret shopping program set-up and report turnaround
Contact us today and make Coyle your mystery shopping provider in Boston.
Boston Evaluator Spotlight
Here is a sampling of mystery shopping evaluators in Boston.
As one of the oldest cities in America, Boston exudes a unique sort of pride and tradition that translates to its cuisine. In fact, Boston has such an intriguing food history that many of its culinary marvels are considered to be celebrated landmarks. It is home to the oldest restaurant in the country, the Union Oyster House, where the Adams, Hancocks, and Quincys dined in the 18th century. Locke-Ober, the city’s leading French restaurant, is synonymous with Boston due to its rich history and status as one of Abe Lincoln’s favorite spots. Not to mention, the restaurant is also highly acclaimed by the likes of Gourmet Magazine and Wine Spectator.
But while Boston is certainly known for its conventional American flavors, the city’s eclectic blend of daring chefs combined with an influx of multi-cultural travelers has also made it one of the best, most diverse restaurant cities in the country. When Julia Child introduced fine dining to the city in the 1960’s, the idea remained. Grill 23 & Bar, recognized as the best steakhouse in the Northeast by Rachael Ray, has been awarded the ‘Best of Boston’ steakhouse for six years running. Haru Sushi presents guests with an elegant Japanese garden and an exquisite sushi bar. Chef Jose Duarte’s Taranta Cucina Meridionale combines southern Italian and Peruvian cuisine and arranges cooking classes for interested guests.
Boston has certainly demonstrated a focus on sustainable foods made with the freshest ingredients from nearby farms over the past few years. ‘Locavoures’ enjoy restaurants such as Henrietta’s Table, where Chef Peter David offers meals with a farm-to-table promise. Award-winning Chef Ana Sortun uses only the best ingredients from nearby Siena Farms for her restaurant, Oleana.
Not to be forgotten are Boston’s incredible luxury hotels, such as the Liberty Hotel, part of Starwood’s luxury collection and transformed from the Charles Street Jail into a uniquely stunning property. The Mandarin Oriental Boston, connected to the bustling Prudential Center, offers an elegant immersion into the Boston scene. The Boston Harbor Hotel, located on one of America’s oldest wharfs, helped revitalize the area and presents a Forbes five-star lodging option for any type of traveler.
Boston’s extraordinary restaurants set an example for outstanding service that is supported by its inspiring history and extends to its incredible hotels. It’s no wonder—given how Boston’s hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients.