About Coyle Hospitality Group
Who is Coyle Hospitality Group?
Founded in 1996, Coyle Hospitality Group is a market leader in designing and implementing programs for mystery shopping, quality benchmarking, brand compliance, and market research exclusively for the global hospitality industry, including hotels, restaurants, spas, cruises, and entertainment venues worldwide.
What Our Services Can Do For You
With Coyle, you get:
- Customized measurement programs that fit you.
- Immediate program deployment.
- Competitive Set and Industry benchmarking data.
- Secure/online deliverables.
- Unparalleled support and client care.
- Proprietary market research and analysis.
Serving Markets Worldwide
Coyle’s global network of professional evaluators is made up of seasoned travelers, discerning consumers and local experts. Our reach extends to all corners of the world, and we serve markets both large and small.
The evaluators are accurate and really thorough. They also provide consumer insights that are detailed, objective and constructive. We learn something new and useful each time, which is crucial for long-term guest satisfaction and loyalty.
Coyle understands the experiential hotel segment. Their method is key to highlighting opportunities for improvement, and plays an essential part in taking guest experience to new heights.
Coyle is an excellent partner for anyone who is really serious about exceeding their guests’ expectations.
Coyle truly understands how to measure our brand from diverse cultural perspectives and in comparison to our competitor set.
The customer support team is quick to respond and has gone well above and beyond our expectations regarding service.
If you are thoughtful and communicate effectively, you are likely a good match for the many mystery shopping and marketing research opportunities our clients offer every month. Client opportunities are diverse and Coyle clients, big and small, are found on every continent across the globe.
All mystery shopping assignments pay a fee plus reimbursable expenses as directed by the client. Evaluators are independent contractors/vendors and may request assignments at their discretion.