Tag Archive for: Staff Engagement

Want to Produce Better Hospitality Leaders? Hire Teachers

Elizabeth Green’s NY Times article, “Building a Better Teacher,” demonstrates that the qualities that make up a good teacher are the same ones that identify great professionals in business.  In hospitality as an example, management educates staff members to become engaged and create memorable guest experiences that should ultimately lead...

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Building organizational capabilities: McKinsey Global Survey results

This article about the recent McKinsey survey demonstrates the misalignment of fostering company strengths and execution of company training programs.  They explored companies’ capabilities most critical to business performance and how they create and manage training programs that support them. Interestingly, 29% of respondents said their companies had not...

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Virgin America’s Guide to Not Screwing Up Customer Service

What do you get when you combine ego, money, sexy women, and promotional ability?  That’s correct; the newest television reality show entitled, “Fly Girls,” the latest addition to the Branson collection.  Richard Branson’s airline, Virgin America, is yet another example of unique hiring practices and unsurpassed customer service, according...

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Bayer AG: How one company gets its employees innovating

This Forbes article about Bayer AG’s system for encouraging and using employee suggestions to innovate the company, demonstrates how valuable an organized innovation program can be.  The system, called “Triple-i: Inspiration, Ideas, Innovation.” is much like a highly sophisticated suggestion box with a well-oiled system to decide which suggestions...

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