Measure the guest experience
The independent hotel mystery shoppers who participate in Coyle-designed programs objectively measure crucial aspects of the hotel guest experience that affect guest satisfaction and loyalty.
If you are a large resort, small bed and breakfast, independent concept, branded or chain hotel or somewhere in between; professional mystery shoppers can help you ensure accountability. After the feedback is collected from professional mystery shoppers, Coyle’s dedicated specialists help your brand to set relevant benchmarks, and provide meaningful action plans to your team. Coyle also provides system-wide brand compliance programs and software to upgrade internal hotel inspection programs.
Do you already have a brand quality assurance program? No problem. Coyle can provide your brand with expertly focused mystery shopping programs that are designed to complement your existing quality assurance program. Whether for a reinspection or simply a mystery shop to gain more insight into your service quality, Coyle can help.
Emotional Audits – Measuring the Emotional Connection
Guest loyalty is tied to the emotional connection your properties and associates create with your guests. Coyle’s panel of credible guests are the hotel industry’s best way to capture actionable feedback about the emotional connection. Coyle creates emotional audits for the world best brands.
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Coyle Clients Consistently Get:
- Fast and headache-free program set-up; Coyle does all the work
- Carefully screened independent evaluators who are never repeated at your locations
- Customized measurements that fit your brand perfectly
- Speedy turnaround time
- Industry Benchmarking that is easy to use and helps to set you apart from the competition
- Simple yet powerful Action Planning that gets accountability and results