Customized Consulting For Culture And Business Development

Coyle's network of consultants provide customized solutions to support excellence across your organization.

Customer Experience Consulting

Customer Journey Mapping

Identify, prioritize and reinvent your brand’s moments of truth.

Coyle makes the process of developing and refining your journey simple. We begin by aligning with your current initiatives, mission, vision and values seamlessly into your culture.

Customer Service Training

Customized training programs for organizations of all sizes and budgets. From executive and management training to frontline and departmental basics, Coyle develops an approach tailored to a client’s objectives.

Customer Experience Measurement

Measure what matters–comprehensive QA and mystery shopping to ensure a great customer experience.

Market Research

Whether it’s a quick survey to gauge satisfaction or a focus group to vet a new initiate, we’ll gather the data you need. Our straightforward analysis of the facts will illuminate the path forward.

Industries Served

  • Hotels
  • Resorts
  • Restaurants
  • Healthcare
  • Senior Living
  • and more

Hospitality Consulting

Start up and Repositioning Services

Opening a successful hotel or restaurant requires an enormous amount of knowledge and know-how–let us guide you through the process.

Repositioning consulting to help drive customer traffic and breath new life into your business.

Internal Branding & Standards

Coyle provides internal branding strategy and tools combined with a measurement program you can actually use to benchmark, coach, and immediately identify areas of brand weakness and strength.

Coyle makes the process of developing and refining standards simple. We begin by aligning with your current initiatives, mission, vision and values, fitting standards seamlessly into your culture.

Asset Management & Owner Advisory Services

Expert financial, facilities and management professionals are available to assist with your revitalization, redevelopment or new construction projects.

Front of House Service Training

Customized training programs for hospitality operations of all sizes and budgets. From executive and management training to frontline and departmental basics, Coyle develops an approach tailored to a client’s objectives.

Mystery Shopping and Bar Spotters

Measure what matters–comprehensive QA and mystery shopping to ensure a great customer experience.

Operations & Management Services

Coyle offers comprehensive coverage in all areas of operations.

Offering facilities inspections, QA, mystery shopping and expert third-party financial analysis, we have you covered.

Market Research

Whether it’s a quick survey to gauge satisfaction of a multi-unit brand or a cafe, or a focus group to vet a new menu, we’ll gather the data you need. Our straightforward analysis of the facts will illuminate the path forward.

© 2021 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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