Archive for category: Restaurants & Bars

Top 20 Drivers of Restaurant Loyalty (What keeps guests coming back?)

Top 20 Drivers of Restaurant Loyalty (What keeps guests coming back?)

On October 14, 2014, at Cornell University’s School of Hotel Administration’s 3rd Cornell Hospitality Research Summit, Coyle Hospitality Group unveiled its long awaited study revealing the top 20 drivers of restaurant loyalty. In its presentation entitled, Empirical Models in Experience Measurement: Touch Points that Drive Restaurant Guest Loyalty, Coyle...

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