Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs...
Archive for category: Restaurant & Bar Case Studies
Chain Restaurant Brand – Mystery Shopping Was Not the Answer
Jeff Gurtman, , Case Studies, Restaurant & Bar Case Studies, 0Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs didn’t...
Concept and Menu Research for Popular NYC Restaurant
Jim Coyle, , Case Studies, Marketing Research Case Studies, Restaurant & Bar Case Studies, 0Client: Successful New York City multi-unit restauranteur Challenge: Client was looking to expand a particular concept nationwide. However, reviews on social...
A very busy restaurant bar’s beverage costs was 27%, a full 5% points above what was budgeted. The owners...
Upscale Restaurant Company Wants Industry Benchmarks While Remaining Unique
Jim Coyle, , Restaurant & Bar Case Studies, 0A multi-national restaurant company has spent millions of dollars annually being best in class in learning and development. ...
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As a cannabis retailer, our #1 goal is to be the industry leader in offering a Five-Star Experience. We searched for potential partners that could align with our vision to execute specific standards and complexities in our business. Coyle was a clear match! Coyle provides our company with the ability to identify opportunities in our consumer’s in-store shopping experience. Their responsive team helped us tailor our in-store service to ensure our teams hit every marker in our Five-Star Experience standard. They’ve been such a great partner to work with!
Mindi Basha Vice President, Hospitality, MedMenCoyle provides us with valuable insight into the fan experience. Through their thorough quality assurance standards and vetting process, we have received valuable information regarding the service we deliver that otherwise would be unattainable.
Jesse Rathner Cleveland IndiansYear after year, Coyle’s team has proven themselves as smart, dedicated partners who deliver actionable insights into our most important audiences which in turn help drive the success of Tauck’s business.
Chris Greco Tauck World Discovery, River and Small Ship Cruising