Archive for category: Restaurant & Bar Case Studies

Restaurant Best Practices for Curbside Pick-Up in a COVID-19 Climate

Erica Bethe Levin, March 19, 2020, Blog, Restaurant & Bar Case Studies, 0

Wash your hands. Don’t touch your face. Practice social distancing. Self-isolate. With restaurants temporarily shuttering and people not dining at locations that are still open, it’s more important than ever to assure diners that your establishment is clean, hygienic and sensitive to the tumultuous state of the world and...

Is Your Private Dining & Catering Service Leaving Money on the Table?

Jeff Gurtman, February 27, 2019, Case Studies, Restaurant & Bar Case Studies, Sales & Marketing Case Studies, 0

Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs didn’t have the impact management had hoped they would. Results: Coyle Hospitality was able to develop an innovative solution for 200+ restaurant locations in a matter of weeks. The results...

Chain Restaurant Brand – Mystery Shopping Was Not the Answer

Jeff Gurtman, October 3, 2018, Case Studies, Restaurant & Bar Case Studies, 0

Concept and Menu Research for Popular NYC Restaurant

Jim Coyle, August 15, 2013, Case Studies, Marketing Research Case Studies, Restaurant & Bar Case Studies, 0

Client: Successful New York City multi-unit restauranteur Challenge: Client was looking to expand a particular concept nationwide. However, reviews on social media (Yelp, Opentable, etc.) were mixed and inconsistent financial performance created more confusion for the client than clarity. Results: Coyle designed and deployed a qualitative survey to its panel of diners...

Beverage Costs In Our Bar are Too High. Why?

Jim Coyle, June 7, 2013, Restaurant & Bar Case Studies, 0

A very busy restaurant bar’s beverage costs was 27%, a full 5% points above what was budgeted. The owners carefully re-priced the drinks, did a menu-mix analysis, and had measured pour devices installed on the liquor bottles. The beverage costs hardly budged. The client suspected theft and asked Coyle...

Upscale Restaurant Company Wants Industry Benchmarks While Remaining Unique

Jim Coyle, May 29, 2013, Restaurant & Bar Case Studies, 0

A multi-national restaurant company has spent millions of dollars annually being best in class in learning and development. They utilized this investment to be great in service and to flawlessly execute their brand to distinctive success. They wanted to compare their performance to the rest of the...

Coyle provides us with valuable insight into the fan experience. Through their thorough quality assurance standards and vetting process, we have received valuable information regarding the service we deliver that otherwise would be unattainable.
Jesse Rathner Cleveland Indians
Year after year, Coyle’s team has proven themselves as smart, dedicated partners who deliver actionable insights into our most important audiences which in turn help drive the success of Tauck’s business.
Chris Greco Tauck World Discovery, River and Small Ship Cruising
The evaluators are accurate and really thorough. They also provide consumer insights that are detailed, objective and constructive. We learn something new and useful each time, which is crucial for long-term guest satisfaction and loyalty.
Peter Karpinski Sage Restaurant Group