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Archive for category: Restaurant & Bar Case Studies

Restaurant Best Practices for Curbside Pick-Up in a COVID-19 Climate

Wash your hands. Don’t touch your face. Practice social distancing. Self-isolate. With restaurants temporarily shuttering and people not dining at locations that are still open, it’s more important than ever to assure diners that your establishment is clean, hygienic and sensitive to the tumultuous state of the world and...

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Is Your Private Dining & Catering Service Leaving Money on the Table?

Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs didn’t have the impact management had hoped they would. Results: Coyle Hospitality was able to develop an innovative solution for 200+ restaurant locations in a matter of weeks. The results...

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Chain Restaurant Brand – Mystery Shopping Was Not the Answer

Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs didn’t have the impact management had hoped they would. Results: Coyle Hospitality was able to develop an innovative solution for 200+ restaurant locations in a matter of weeks. The results were immediate...

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Concept and Menu Research for Popular NYC Restaurant

Client: Successful New York City multi-unit restauranteur Challenge: Client was looking to expand a particular concept nationwide. However, reviews on social media (Yelp, Opentable, etc.) were mixed and inconsistent financial performance created more confusion for the client than clarity. Results: Coyle designed and deployed a qualitative survey to its panel of diners...

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