Meet our Team
Renee Birkett, Assistant Director of Operations
Renee Birkett has extensive managerial experience in sales & marketing, account management and customer care. Renee provides world-class operations management and customer care to Coyle clients. Responsibilities include project set-up, seamless client on-boarding, standards changes, user configuration, and custom reporting.
Felicia Blush, Application Specialist
Felicia Blush earned bachelor’s and master’s degrees from Case Western Reserve University. She has worked at NASA and several different national laboratories, but she isn’t allowed to tell you about the details of those projects. Felicia brings her engineering and analytical skills to Coyle Hospitality Group to ensure that all aspects of programming run smoothly. In her leisure time, Felicia enjoys hiking, camping, and the elusive search for sparkling water with the perfect amount of bubbles.
Lauren Bryant, Accounting and Operations
Lauren Bryant graduated with honors from Ohio State University and has a varied background in multiple fields, lending her with expertise in the financial and operational aspects at Coyle on both the domestic and global scale. Her emphasis on innovation within the field helps her lead the team to streamline the client experience from start to finish. In her personal time, she is in constant search of the perfect cup of coffee and reads any books she can get her hands on.
Jim Coyle, President
Alexandra Cummings, Senior Operations Manager
After graduating with a Master’s Degree in English from the State University of New York, Alexandra began her career as a writer/editor at WhoSay.com, a social media and branding platform for A-list influencers. Alexandra joined Coyle in 2015 and helps to lead the operations team.
Tami Fedrigo, Operations
Tami began her career in the mystery-shopping field in 1998 when she first came on board with Coyle Hospitality Group as a validator. Tami has worked in many phases of the business, from transcribing reports, corresponding with evaluators and clients, and overseeing accounting. Tami currently works in operations ensuring data quality.
Jeff Gurtman, Managing Director
A graduate of Cornell’s School of Hotel Administration, Jeff began his career in Customer Experience Management and Mystery Shopping in 2002 with Coyle Hospitality Group. In 2006, Jeff joined LRA by Deloitte (formally LRA Worldwide) where he designed and implemented quality assurance and mystery shopping programs for the leading brands around the world. Jeff is responsible for client satisfaction and maintaining Coyle’s reputation for innovation and thought leadership.
Judy King, Learning and Development, Partner
Judy has extensive experience with organizational culture, service and quality improvement, leadership and staff development, and strategic planning. She trained staff in service and leadership skills in various fields including healthcare, senior living, hospitality and financial services.
Erica Bethe Levin, Director of Sales
A graduate of Northwestern University, Erica has extensive experience in entrepreneurship, journalism and hospitality. Erica was the Founder, Editor-in-Chief and CEO of CheekyChicago.com, Chicago’s largest online magazine for women in the city. At the same time, she was a food correspondent for NBC News in Chicago and Citysearch.com. Erica was then tapped to launch the Chicago market for Reserve, a restaurant technology start-up backed by the Co-Founder of Uber. Erica works with clients to get to the heart of their guest experience measurement needs and provide a solution that exceeds expectations.