Coyle is a leading market research company dedicated exclusively to the hospitality industry. With over 600 clients worldwide, Coyle has, since 1996, provided support to hospitality companies who are committed to the guest experience. Please check regularly for opportunities to join our team.
Please complete online application for consideration. No phone calls or faxes please.
Current Openings:
Full-Time and Part-Time Opportunities
Director of Loyalty
Do you want to collaborate and communicate every day with the best customer service companies in the world?!
Coyle is seeking a passionate customer satisfaction strategist with a keen ear and eye for innovation.
Coyle’s Director of Loyalty will first and foremost empower clients to optimize Coyle’s customer experience measurement programs to the clients’ maximum potential. This will be achieved by interacting directly with client stakeholders, and then creating and implementing programs internally with Coyle’s evaluation and production team.
Here is what we are looking for:
- Bachelor’s degree
- Experienced in facilitating meetings and presenting to customers/client stakeholders
- Capable in data analysis, advanced spreadsheets, and online data tools (statistics experience a plus)
- Skilled in Excel, Word, PowerPoint, CRMs (Salesforce helpful)
- Excellent written and verbal communication skills
- Ability to multi-task, prioritize and meet deadlines
- Travel required (50%)
Compensation
This is a work-at-home salaried position. Salary commensurate with experience. Benefits may include medical insurance and paid holiday/vacations.
Accounts Receivable Clerk (FT or PT)
The role of the accounts receivable clerk may evolve as business needs change. The primary responsibilities of the position include but are not limited to the following:
Accounts Receivable:
- Advanced knowledge of Quickbooks Online
- Send accurate invoices for evaluations, including set client fees plus audited reimbursable expenses
- Convert foreign funds to USD
- Client correspondence in a professional manner
- Create detailed PDF backup documentation with all reimbursable expenses included; advanced PDF skills and software required to embed links, images, etc.
- Monitor general company accounting inbox daily; forward and/or handle messages promptly
- Import invoices from CHG platform to Quickbooks using TransactionPro importer app
- Collections of past due amounts; monitoring account aging, sending regular statements, email correspondence, and phone calls
Additional tasks as needed:
- Reconciliation of monthly revenue
- Communication with editing and finalizing staff to verify reimbursements
- Innovate role to bring advanced productivity and accuracy
Requirements:
- Good listener and fast learner
- Speed and accuracy – high volume of invoices
- Strong attention to detail
- Home office setup is required
- MS Office, advanced Excel skills, Adobe, and QBO capability and experience required
- Strong math skills and ability to convert currencies, calculate deductions, and verify reimbursements
Compensation
Hourly position commensurate with experience. Benefits may include medical insurance and paid holiday/vacations.
Panel (Scheduling) Manager (FT)
The Scheduler reports to the Director of Panel Management.
The primary duties of the position include but are not limited to the following:
- Reviewing applications and filling open client opportunities with most suitable candidates.
- Recruiting for areas in need of additional assistance.
- Social media advertising for geographical areas of need
- Maintaining accurate records of assignments scheduled
- Communication with independent evaluators to ensure client requests are accomplished
- Posting of client opportunities
Recommended Requirements:
- Experience with scheduling in Shopmetrics preferred, but not mandatory.
- Ability to work a flexible schedule, with the majority of the hours being in the afternoon, evening and weekends to interact with evaluators in all time zones.
- Strong attention to detail and organizational skills.
- Ability to interact with evaluators via email and phone in a professional manner.
Compensation
Hourly position commensurate with experience. Benefits may include medical insurance and paid holiday/vacations.
Sales Manager
The Sales Manager (SM) reports to the Director of Sales.
The primary duties of the position include but are not limited to the following:
Client Acquisition
SM will participate, lead and assist in all aspects of client acquisition. Duties include but are not limited to the following:
• Responding to inbound leads
• Needs analysis
• Customized proposal and presentation development and delivery
• Presentations
• Negotiations
• Contracting
Outbound Sales
• Identify organizations that are a good fit for Coyle and make outbound contacts with key decision makers
• Pursue other industries, e.g. home builders, dealer networks, retail, property management companies, senior living, etc.
• Pursue other global markets and regions
• Inbound and outbound sales activity in conjunction with Coyle’s marketing plan
Client Acclimation
SA will be responsible for ensuring the smooth and seamless acclimation of new clients. This process includes but is not limited to the following:
• Collaboration with client on preparation of standards
• Import files
• Location lists
• All other material required to onboard a new client
• Adhere to onboarding checklist
Account Management and Retention
• Provide superior customer service to client for the length of their agreement
• Make adjustments and changes to client account as needed
• Work closely with account coordinator to relay client updates, changes, requests and customizations
• Retain client year after year
*Participation in all sales summits and sales meetings required, to be conducted on a predetermined basis.
*Other duties as assigned by Director of Sales, Managing Director and/or her/his appointee.
Recommended Requirements:
• Proficiency in MS Office (specifically Excel and Powerpoint)
• Familiarity with Salesforce and Shopmetrics
• Excellent written and communication skills
• Ability to work independently with minimal supervision
Travel is required.
Compensation
Base Salary and Incentive Plan commensurate with experience. Benefits include medical insurance and paid holiday/vacations.
Account Coordinator/Client Specialist
Coyle Hospitality Group is rapidly expanding and the Accounts Team is looking for an additional enthusiastic team member to assist.
The Account Coordinator reports to the Director of Sales.
The role of the Account Coordinator may evolve as business needs change. The primary responsibilities of the position include but are not limited to the following:
- Report production and finalization
- Client onboarding (creation of study guides, import files, location lists, etc.)
- Form updates
- User changes
- Other tasks as assigned
- Customer service and client retention
- Sales assistance (responding to leads, prospecting, attending sales meetings and calls, etc.)
The Account Coordinator will work closely with the Coyle team to advance these projects, along with other tasks, and move them to completion. The goal is to immerse the AC in account management and client care initiatives from start to finish.
*Participation in sales meetings, as determined, required
Recommended Requirements:
- Proficiency in Excel is a must (advanced skills preferred, e.g. use of VLOOKUP)
- Any prior experience working with software involving creation of surveys (e.g. Survey Monkey, SurveyGizmo) and/or mystery shopping software (Shopmetrics, Sassie, Prophet) is an added advantage (but not necessary)
- MS Office capability and experience required
- Excellent written and communication skills
- Ability to work independently with minimal supervision
Compensation
Hourly position starting at $20 per hour. Commensurate with experience. Benefits may include medical insurance and paid holiday/vacations.
Editor
The company is growing and looking to hire immediate Full Time, On Call and Part Time editors with the possibility of additional shifts as we expand.
The Coyle editor will work from home and help ensure our clients receive reports of the highest quality.
Duties
An editor’s primary responsibility is to ensure the smooth and timely transcription of independent evaluator mystery shopping deliverables/reports. The editor verifies the information by performing thorough fact-checks and often communicating with the evaluator.
Note: Coyle Hospitality employees are not permitted to conduct mystery shops while they are employees of Coyle Hospitality. All mystery shops are conducted by independent contractors.
Requirements
• Proven writing and editing experience
• Excellent communication skills
• Ability to work night and weekend shifts
• Fast learner
• Experience in the travel industry preferred
• MS Office capability and experience preferred.
Compensation
Starting pay is $15/hour with potential for growth.
