Guest Service Measurement and Analysis
Coyle Research Team on April 6, 2011
Creating a brand image is a tough task for any business, and once created, that image is often much harder to maintain. At one time, maintaining a brand was all about creating the Read More
Nantale Muwonge on March 14, 2011
This week, as companies begin to mobilize to help the victims of Japan’s earthquake and tsunami, the topic of corporate social responsiblity will be top of mind. It’s not surprising Read More
Coyle Research Team on February 28, 2011
Fifteen years of providing mystery shopping services to restaurants (and other hospitality providers) has given Coyle Hospitality keen insights into the standards and practices that elevate the guest experience. We Read More
Jim Coyle on February 21, 2011
How can a restaurant manager think outside the box when they’re actually in that box 16 hours a day, seven days a week? Sometimes, the only way to do Read More
Coyle Research Team on February 11, 2011
According to the National Restaurant Association, some 70 million Americans will dine out for Valentine’s Day, about one-third of consumers. Younger diners are more likely to dine out, with 33 Read More
Coyle Research Team on January 21, 2011
Coyle’s restaurant mystery shopping services include secret shopper evaluators who are well-versed in the dining scenes within their chosen cities. One of the cities Coyle is active in providing quality assurance Read More
Coyle Research Team on January 19, 2011
A recent report on a study done by an online provider of restaurant menus indicates that many restaurant owners lack the time and money to engage in social media. Yet, Read More
Coyle Research Team on January 18, 2011
Coyle’s mystery shopping services include experienced restaurant secret shoppers who observe, on a daily basis, both the best and worst of customer service. What have these expert mystery shopping providers Read More
Adam Bienvenu on January 13, 2011
In the mid-90s, at a café in a posh department store in Tokyo, I recall the server pulling out an electronic device about the size of a one-pound bag of Read More
Coyle Research Team on January 5, 2011
There are plenty of ways for restaurateurs to take stock in the new year, but here are a few simple ways to get started in 2011.
Fix your website: If the emergence of a Read More
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