Guest Service Measurement and Analysis
Jim Coyle on March 24, 2011
Apparently, wealthy consumers, particularly Americans, are essentially an untapped market for cruise lines, according to a global wealth study reported on by Travel Weekly. With the global penetration of upper-income Read More
Adam Bienvenu on March 4, 2011
It’s no surprise that seamless service and top-notch amenities are what Coyle Hospitality’s cruise mystery shoppers have determined make certain ships more appealing than others. With competition among cruise lines Read More
Arthur Chang on February 16, 2011
After meeting my wife for a much needed jolt of Starbucks, we agreed to go our separate ways that afternoon so she could keep up with her Pilates routine at Read More
Adam Bienvenu on January 27, 2011
Coyle Hospitality Group’s cruise consultants provide mystery shopping evaluations for ships and itineraries all over the world in an effort to enhance guest service initiatives. Well, it seems cruise lines Read More
Adam Bienvenu on December 17, 2010
After any service failure, a business has the opportunity to fix the problem. If the business responds quickly, efficiently, and in a straightforward way, it may even end up with higher customer Read More
Jim Coyle on December 8, 2010
Coyle began providing cruise mystery shopping services to Royal Caribbean, and other cruise lines, several years ago. Since that time, our team of cruise quality consultants has been aboard the inaugural Read More
Katie Ho on November 23, 2010
By now, everyone has heard about the troubles aboard the Carnival Splendor, which had an onboard fire and was disabled for three days at sea during a voyage this month. Read More
Jim Coyle on November 4, 2010
One of the greatest things about travel is the anticipation. And while nothing beats lounging on the beach in Antigua, imagining it and talking about it in the weeks and Read More
Adam Bienvenu on October 27, 2010
With national unemployment still around 10%, it’s no surprise that some studies show a lack of consumer confidence in an economic recovery. Recent figures from the cruise industry, however, say otherwise. Rising demand Read More
Arthur Chang on October 20, 2010
Over the past decade, the long-running cruise staple of black-tie formal nights has given way to freestyle cruising and its more relaxed dress codes. In doing so, cruise lines certainly Read More
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