Spa Mystery Shoppers see behind closed doors…
Your guests trust you with their most prized possession: their well-being.Through a spa mystery shopper’s eyes, learn what your guests and friends won’t tell you, and start to measure progress and achieve success.
Tell us about your vision, and we will refer a spa mystery shopper to gather valuable information so we can put the experience and expertise of our spa consultants to work for you.
Call us today for a free consultation
212.629.2083 ext. 106
Click here to contact us via web form.
Coyle Clients Consistently Get:
- A detailed & objective narrative of the entire guest experience from professional, objective spa secret shoppers
- Concise, easy-to-use online reporting and historical data
- Concrete examples to help them with staff training and development
- A unique first-hand look at the spa experience from the guest perspective of a professional evaluator
- A means to evaluate marketing efforts and salesmanship
- Improved compliance with treatment protocol
Clients Staying Ahead with Coyle
From global brands to independents, Coyle clients lead in their respective categories with a commitment to the customer and a never-ending desire to always be better.
We currently design and implement secret shopper programs for a wide variety of clients, including:
- Mandarin Oriental Spas
- Frederic Fekkai
- Neroli Spas
- Osgood O'Neill Salons
- WTS International