Restaurant / Bar Mystery Shopping Programs & Consulting

The world’s top performing restaurants trust Coyle for their customer service measurement, mystery shopping and brand compliance programs.

How Our Restaurant Secret Shopper Program Works

We refer the industry’s most carefully screened professional restaurant evaluators, who visit your restaurant(s), blending in perfectly.

The independent restaurant mystery shoppers measure performance based on your criteria and provide a detailed, step-by-step narrative of the experience.

Coyle’s dedicated restaurant consultants then compare this data against industry benchmarks providing restaurateurs with results that are useful, relevant and actionable.

The feedback you receive from Coyle is complete, detailed, objective and fully fact-checked.

…The carefully screened independent mystery shoppers will be there when you cannot.

Customer Paying In Coffee Shop Using Touchscreen

Fast Casual Mystery Shopping


Learn More about Our Restaurant Mystery Shopping Programs?

Call us today for a free consultation 212.629.2083 ext. 106
Contact us.

Coyle Clients Consistently Get:

  • Fast and headache-free program set-up; Coyle does all the work
  • No repeat evaluators
  • Most programs can be launched within 1 hour
  • Carefully screened evaluators who are never repeated at your locations
  • Customized measurements that fit your brand perfectly
  • Speedy turnaround time
  • Industry Benchmarking that is easy to use and helps to set you apart from the competition
  • Simple yet powerful Action Planning that gets accountability and results
  • …Your Vision Measured by Your Guests

Restaurant Mystery Shoppers

Clients Staying Ahead with Coyle

From global brands to independents, Coyle clients lead in their respective categories with a commitment to the customer and a never-ending desire to always be better.

We currently design and implement secret shopper programs for a wide variety of clients, including:

  • Daniel Boulud
  • Culinary Concepts by Jean-Georges
  • Starr Restaurant Organization
  • Four Seasons Hotels & Resorts
  • Starwood Restaurant Concepts
  • Bobby Flay
  • Wolfgang Puck
  • More...

View Recent Articles and Case Studies on Restaurants & Bars:

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