fbpx

Tag Archive for: Technology

How Technology Enables Personalized Customer Engagement

Historically, good customer service was delivered in person, over the phone or via reliable correspondence such as printed letter or email. Customers were satisfied with these expectations and believed they could interact with product or service providers easily in order to have questions answered or resolve issues. Today, these...

Continue reading

Disney Quietly Working on $1 Billion-Plus “Next Generation” Technology Project

This article about Walt Disney Co’s Theme Park division’s potential plans to utilize technology to enhance their guests’ experiences, provides an interesting look at what the future may hold.  Under Nick Franklin, who dons the title, “executive vice president of next gen experience’ the project has been kept very...

Continue reading

© 2019 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

Log in with your credentials

Forgot your details?