Tag Archive for: Guest Experience

What Does a Great Experience Cost? Does it Matter?

Question:  Why are divorces so expensive? We just published our first segment of our hotel best experiences research, a short report called “Why the Raves?” found on the Coyle Hospitality website, detailing what attributes 5,000+ guests recalled most often about their most memorable hotel experiences. The most interesting data...

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Disney Quietly Working on $1 Billion-Plus “Next Generation” Technology Project

This article about Walt Disney Co’s Theme Park division’s potential plans to utilize technology to enhance their guests’ experiences, provides an interesting look at what the future may hold.  Under Nick Franklin, who dons the title, “executive vice president of next gen experience’ the project has been kept very...

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