Measure the guest experience
The independent mystery shoppers who participate in Coyle-designed programs objectively measure crucial aspects of the valet and parking experience that affect guest satisfaction and loyalty.
The process begins with an understanding of your business. What’s important to your customers and partners? What inspires loyalty? What differentiates you from the competition? Our evaluators will visit your location and rate every facet of the customer experience, giving you objective, detailed feedback.
- Staff hospitality/engagement/service
- Vehicle/vehicle settings
- Speed of check-in and retrieval
- Ticket accuracy
- Service recovery
- Cash integrity
Do you already have a brand quality assurance program? No problem. Coyle can provide your brand with expertly focused mystery shopping programs that are designed to complement your existing quality assurance program. Whether for a reinspection or simply a mystery shop to gain more insight into your service quality, Coyle can help.
From ticket accuracy (digital or paper) to cash handling, Coyle has you covered.
Make Your Valet Operations More Desirable
Do you operate a valet parking operation for a big hotel brand, residence or retail center? If so, you need Coyle to ensure your team is providing excellent customer service and meeting brand standards so you are poised to win the next big RFP.