Mumbai: Dining in the City of Gold

Why do Starwood, Hilton, and More Use Coyle?

Coyle is delighted to be the preferred mystery shopping and quality benchmarking provider for the Mumbai area. Coyle has helped Mumbai’s hospitality companies elevate guest experiences and meet industry quality standards for many years.

Coyle extensively screens its professional evaluators, accepting only those with a broad knowledge of the Mumbai area who frequently travel and dine out.  Coyle’s evaluators are your guests, out practically every night in the area’s best restaurants and hotels. As a result, Coyle’s hospitality clients benefit from objective, insightful, and thoughtful feedback that helps convey the complete story behind each guest experience.

Additional benefits:

  • Fully tailored programs, customized to your brand needs
  • Competitive Set Industry Benchmarking
  • 360-degree evaluations that capture every nuance of the guest experience
  • Unparalleled service and support, seven days a week
  • Reliable online reporting and intuitive proprietary software
  • Speedy program set-up and report turnaround

Contact us today and make Coyle your mystery shopping provider in Mumbai.

Coyle Evaluator Spotlight

The standards for Coyle Hospitality Group’s network of professional evaluators are higher than any other company in the world. Out of the 40,000 inquiries Coyle receives from potential evaluators each year, only 2% get hand selected to join Coyle’s network. Coyle-referred evaluators are seasoned travelers who eat out regularly. They are highly educated, equipped with excellent writing skills, and they demonstrate a strong attention to detail. With over 6,000 professional evaluators in our robust network, we are able to match “real guests” to your brand. Further, Coyle’s network of evaluators is truly global: we pride ourselves on a reach that extends to all corners of the world—on referring evaluators who have their fingers on the ‘pulses’ of their communities. It is this understanding of local cultures coupled with a dedication to impassioned hospitality service that differentiates our global evaluator network from any other. Through our strength and diversity, a few things are held in common: a commitment to your brand, a sensitivity to local knowledge, and a diligent approach. This is what allows Coyle-referred evaluators to capture every nuance of the guest experience and provide unparalleled feedback for our clients.

The City of Dreams

There is nothing like the hot and spicy taste of Indian cuisine, and in Mumbai, it is perfected to a T. Dakshin at the Maratha makes some of the best South Indian food in the country. With a full formal banquet of Chettinad dishes (the historical cuisine of the region), ornate décor, and live Carnatic music, this restaurant is a place to bring guests you want to impress. The unmarked Khyber restaurant has been popular for decades. Boasting waiters in full traditional dress and tender kabobs to die for, this place is not to be missed. The Olive Bar & Kitchen is Mumbai’s trendy spot. Spend a Thursday evening at Bar Night there for a music-filled, vibrant night out; or, attend their Sunday brunch for a lazy, two-hour meal in the sunlight. Enjoy live entertainment at Valhalla while dining on modern-world, gourmet cuisine from Executive Chef Shantanu Gupte.

From beaches to Bollywood, Mumbai attracts visitors from all over the world, year-round. Its luxury hotel supply sustains the wealthier part of this excessive tourism demand. Guests enjoy spacious serenity at The Oberoi Hotel, lodging in rooms overlooking the Arabian Sea. The famous and historic Taj Mahal Palace leaves little to be desired; each staff member may act as a personal concierge at any moment, and the hotel rooms are at the height of fashionable, comfortable elegance. The Leela provides guests with exquisite yet traditional décor, modern amenities, and spectacular city views. The spa at the Grand Central hotel even accommodates children with its ‘Very Important Kids’ program.

Mumbai’s extraordinary restaurants set an example for outstanding service that extends to its incredible high-end hotels. It’s no wonder—given how Mumbai’s hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients.

© 2021 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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