Mexico City: Hospitality in the ‘Capital in Movement’

Why do Hilton, Starwood, and More Use Coyle?

Coyle is delighted to be the preferred mystery shopping and quality industry benchmarking provider for the Mexico City area. Coyle has helped Mexico City’s leading hospitality companies elevate guest experiences and meet industry quality standards for many years.

Coyle extensively screens its professional evaluators, accepting only those with a broad knowledge of the Mexico City area who frequently travel and dine out. Coyle’s evaluators are your guests, out practically every night in the area’s best restaurants and hotels. As a result, Coyle’s hospitality clients benefit from objective, insightful, and thoughtful feedback that helps convey the complete story behind each guest experience.

Additional benefits:

  • Fully-tailored programs, customized to your brand needs
  • Competitive Set Industry Benchmarking
  • 360-degree evaluations that capture every nuance of the guest experience
  • Unparalleled service and support, seven days a week
  • Reliable online reporting and intuitive proprietary software
  • Speedy program set-up and report turnaround

Contact us today and make Coyle your mystery shopping provider in Mexico City.

Mexico City Evaluator Spotlight

Here is a sampling of professional evaluators in Mexico City.

The City of Palaces

Mexico City’s culinary scene is misunderstood by those who have never visited. For those who have—those who have enjoyed the simple, elegant pleasures served in the vast array of Mexico City’s dining spots—know that Mexico City is a gastronomic center, one of the greatest food cities in the world. From open air-markets to fancy, luxury restaurants, the food is simply superb.

Pámpano offers dynamic seafood dishes in a sophisticated yet tropical setting. Nobu Mexico City brings the area a little Asian flare while serving up the finest courses from the mind of Nobu Matsuhisa. Lipp La Brasserie provides guests with authentic, exquisite French creations—no wonder it’s a favorite meeting place for the Mexico City elite. Pujol, one of Mexico City’s most popular restaurants, creates traditional Mexican-style cuisine, barely branching out because the custom fare is just that good. Casa Merlos began as a home delivery company specializing in casseroles, and it grew into a famous upscale restaurant. It now offers elegant Mexican meals accompanied by some stellar homemade tequila.

Mexico City’s luxury hotel climate is as hot as its tropical weather. The Hilton Mexico City Reforma is situated near fashionable venues, embassies, and art galleries, offering superb guest accommodations in historical downtown Mexico City. Las Alcobas focuses on personalized guest service and provides exceptional aesthetics and amenities. The St. Regis Mexico City stands as an icon in the city center, elegant and comfortable in a fast-paced and exciting environment. Fiesta Grand Chapultepec is a splendid work of art—castle-like in its innovative design. Overlooking the Chapultepec Forest, it stands out among others as an exquisite, unique lodging option. Hotel Habita is a modern-chic property that allows intensely beautiful natural light to enter through its floor to ceiling windows. Celebrated for its original architecture and stunning views from the roof-top bar, Hotel Habita makes a name for itself among the best hotels in the city.

Mexico City’s extraordinary restaurants set an example for outstanding service that extends to its incredible hotels. It’s no wonder—given how Mexico City’s hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients

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