Madrid: Hospitality in Party City

Why do Hilton, Starwood, and More Use Coyle?

Coyle is delighted to be the preferred mystery shopping and quality benchmarking provider for the Madrid area. Coyle has helped Madrid’s hospitality companies elevate guest experiences and meet industry quality standards for many years.

Coyle extensively screens its professional evaluators, accepting only those with a broad knowledge of the Madrid area who frequently travel and dine out.  Coyle’s evaluators are your guests, out practically every night in the area’s best restaurants and hotels. As a result, Coyle’s hospitality clients benefit from objective, insightful, and thoughtful feedback that helps convey the complete story behind each guest experience.

Additional benefits:

  • Fully tailored programs, customized to your brand needs
  • Competitive Set Industry Benchmarking
  • 360-degree evaluations that capture every nuance of the guest experience
  • Unparalleled service and support, seven days a week
  • Reliable online reporting and intuitive proprietary software
  • Speedy program set-up and report turnaround

Contact us today and make Coyle your mystery shopping provider in Madrid.

Madrid Evaluator Spotlight

Here is a sampling of evaluators in Madrid.

An Amalgamation of Spanish Delights

For the city that brought us tapas, we thank you. The concept of sharing small dishes at several bars to complete a meal is one of the best culinary customs in all the world. Patatas bravas? Yes please. Churros? Check. Bocadillo de calamares? Bring it on. The various regions of Spain have made it a culinary destination with an abundance of regional fares as well as international offerings. For food as good as this, we can get used to the meal-time differences.

At Le Cabrera, guests begin the evening with drinks and dishes upstairs and complete the night in the downstairs cocktail lounge. The cozy dining room at Taberna Matritum opens up once the sommelier pairs your traditional meal choices with the perfect wine. At the popular Casas Lucas, choose selections from the chalkboard specials menu—but don’t go without a reservation. La Camarilla is the perfect spot to choose from tapas on display and try a little wine tasting.

Madrid also offers some non-traditional restaurants. At Mario Sandoval’S COQUE, dishes change with the season. Consistent, however, is the luminous atmosphere and comfortable décor that always creates a brilliant dining ambience. The landscaped terraces at El Cenador de Salvador offer a unique dining experience for guests. Providing traditional Spanish cuisine and wines in perfect harmony, this restaurant is a must visit. The olive tree ornament in the center of El Chaflan brightens up the already white décor. Combined with its offerings of fresh vegetables and coastal seafood and its incredibly attentive staff, it is one of Madrid’s finest dining spots. Fernando P. Arellano’s and Itziar Rodriguez’s creation, Zaranda, is an exceptional restaurant providing guests with modern Mediterranean dishes. As everything is created with a wealth of knowledge and care, this restaurant is well-deserving of its Michelin star.

Madrid’s extraordinary restaurants set an example for outstanding service that is supported by its richly inspiring traditions. It’s no wonder—given how Madrid’s hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients.

© 2021 Coyle Hospitality Group. Reproduction of any material without written authorization is strictly prohibited.

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