Customer Experience Services 

Professional CX Consulting

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Our Services

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Want to see how Coyle can help your business?

Customer Service Training

Customized training programs for organizations of all sizes and budgets. From executive and management training to frontline and departmental basics, Coyle develops an approach tailored to a client’s objectives.

Customer Journey Mapping

Identify, prioritize and reinvent your brand's moments of truth.

Coyle makes the process of developing and refining your journey simple. We begin by aligning with your current initiatives, mission, vision and values seamlessly into your culture.

3 Reasons to Choose Coyle

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Our Services Include:

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CX Consulting

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Own a fast-casual restaurant?

Fast-Casual Mystery Shopping

You can trust Coyle to mystery shop your innovative concepts and provide actionable feedback that drives your multi-unit restaurant. Our prompt and thorough analysis help your business whether your next move is updating your menu or opening a new location.

Quality Assurance

Unparalleled consulting services to the
global hospitality industry. 

Marketing Research

Whether you need a quick survey to gauge dining satisfaction or a focus group to vet a new amenity concept, our straightforward analysis based on data provided by professional evaluators gives you actionable insights to take your business to the next level.

Franchise Compliance

More information about this great service
Coyle offers.

Our ServicesWhy Coyle?TestimonialsOur Clients

Delight customers with inspired experiences.

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Long gone are the days of optimizing individual touchpoints. Today, it’s about the measuring and improving the entire customer journey.

Mystery Shopping

The process begins with an understanding of your business. What's important to you customers? What inspires their loyalty? What differentiates your restaurant from the eatery down the street?
 
Our evaluators will visit your location and rate every facet of the customer experience, giving you objective, detailed feedback. 

Quality Assurance

Compare how your fast-casual restaurant measures up against the competition. Coyle's data provides industry benchmarks and insights on best practices.

It allows you to gauge your successes and pinpoint any shortcomings. Use it to perfect your operation for breakthrough results.

Brand Compliance

Your brand represents the soul of your company. It's how you look and feel to the customer. Inconsistent brand compliance can damage your reputation or limit your growth.

We'll evaluate each of your brand's locations to make sure they're upholding your standards.

Market Research

Whether it's a quick survey to gauge dining satisfaction or a focus group to vet a new product, we'll gather the data you need. Our straightforward analysis of the facts will illuminate the path forward.
 
Eliminate the guesswork. With the right market research you get actionable insights and can make decisions with confidence.

Customer Experience Measurement

Measure what matters--comprehensive QA and mystery shopping to ensure a great customer experience.

Market Research

Whether it's a quick survey to gauge satisfaction or a focus group to vet a new initiate, we'll gather the data you need. Our straightforward analysis of the facts will illuminate the path forward.

Get Detailed Feedback From a Professional Mystery Shopper

1. We serve all shapes and sizes of companies

2. Worldwide Coverage

3. 2o+ years experience