Hospitality 101 comes with a multitude of acronyms and customer service rules that can be applied in any business where service is a key element of the experience. One of the first rules taught by hospitality companies big and small is the 10 and 5 Staff Rule, also known as the ‘Zone of Hospitality’. Understanding the 10 and 5 Staff … Continue reading What is the 10 and 5 Staff Rule?
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