In today’s New York Times, Winne Hu reveled that major hotels in New York City are doing away with room service in favor of self-service grab-and-go options. According to the article, in August, the New York Hilton Midtown, will discontinue food and drink service to all 2,000 of its rooms. In its place, the hotel will promote a new self-service option called Herb n’ Kitchen stocked with grab-and-go items. Hotel operators claim that these service reductions are due to declining demand and increased labor costs.
Personally, I can tell you that it has been a little while since I last ordered room service. While I love to convenience and luxury of in-room dining, I find myself instead ordering in from local restaurants or grabbing take-out and bringing it back to my room. What do you think? Should full service hotel operators reduce rates if they do away with room service?
Want to eliminate room service in New York City? It’ll cost you.