Hong Kong: Hospitality in the ‘Golden Egg’

Why do Mandarin Oriental, Starwood, and More Use Coyle?

Coyle is delighted to be the preferred mystery shopping and quality benchmarking provider for the Hong Kong area. Coyle has helped Hong Kong’s hospitality companies elevate guest experiences and meet industry quality standards for many years.

Coyle extensively screens its professional evaluators, accepting only those with a broad knowledge of the Hong Kong area who frequently travel and dine out.  Coyle’s evaluators are your guests, out practically every night in the area’s best restaurants and hotels. As a result, Coyle’s hospitality clients benefit from objective, insightful, and thoughtful feedback that helps convey the complete story behind each guest experience.

Additional benefits:

  • Fully tailored programs, customized to your brand needs
  • Competitive Set Industry Benchmarking
  • 360-degree evaluations that capture every nuance of the guest experience
  • Unparalleled service and support, seven days a week
  • Reliable online reporting and intuitive proprietary software
  • Speedy program set-up and report turnaround

Contact us today and make Coyle your mystery shopping provider in Hong Kong.

Hong Kong Evaluator Spotlight

Here is a sampling of one of our evaluators in Hong Kong.

Pearl of the Orient

Hong Kong is world-renowned as a gourmet-dining paradise. An island that provides impeccable hospitality service from coast to coast, Hong Kong impresses visiting foodies from across the globe. As for the locals, the city provides them with a fine-dining scene so esteemed that it is a force to be reckoned with.

Dine at Caprice and enjoy superb views of Victoria Harbor and the Kowloon Peninsula. View meals being prepared through the open kitchen and taste the wonders of its artisanal French cheeses. The only French restaurant in Hong Kong to receive three prestigious Michelin stars, this restaurant should not be missed. Its neighbor, Lung King Heen (meaning ‘View of the Dragon’) is also a Michelin 3-star restaurant boasting views of both the harbor and Hong Kong’s glittering skyline. Offering contemporary Cantonese dishes and specializing in seafood and dim sum, this restaurant—along with Caprice—completes the highly accredited dining scene at the Four Seasons Hong Kong.

At Amber, guests receive unique French creations with distinctive new flavors. The Duck Foie Gras and Line-Caught Amadai—two signature dishes—combined with the exhilarating interior-design of the space keep guests coming to the Landmark Mandarin Oriental hotel for more than just its luxurious accommodations. The Pierre at the Mandarin Oriental Hong Kong welcomes guests to stop in for a 1-hour express lunch or to take pleasure in a night-long degustation menu.

Bo Innovation’s Eurasian cuisine is so delightful that it almost overshadows the incredible service—which is hard to do. Shang Palace at the Kowloon Shangri-La provides diners with Cantonese specialties that take them deep into traditional China. At The Langham hotel, T’ang Court’s delicious food, ornate décor, and incredible staff make it a real dining destination.

Hong Kong’s extraordinary restaurants set an example for outstanding service that extends to its incredible hotels. It’s no wonder—given how Hong Kong’s hospitality sector continues to enhance its service levels and offerings—that it is home to so many of our top mystery shopping clients.

© 2018 Coyle Hospitality Group 2016. Reproduction of any material without written authorization is strictly prohibited.

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