Archive for category: The Staff

The Staff are the ones who carry the water at the end of the day. Training, Recruiting, and Retention are crucial to the guest experience.

Want to Produce Better Hospitality Leaders? Hire Teachers

Elizabeth Green’s NY Times article, “Building a Better Teacher,” demonstrates that the qualities that make up a good teacher are the same ones that identify great professionals in business.  In hospitality as an example, management educates staff members to become engaged and create memorable guest experiences that should ultimately lead...

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