Measure the guest experience The independent mystery shoppers who participate in Coyle-designed programs objectively measure crucial aspects of the valet and parking experience that affect guest satisfaction and loyalty. The process begins with an understanding of your business. What's important to your customers and partners? What inspires loyalty? What differentiates you...
Salespeople are the driving force at your dealers' retail outlets. Their product knowledge and enthusiasm for your brand directly affect your success. Coyle Hospitality Group helps manufacturers evaluate dealer performance and identify opportunities to increase sales. Mystery Shopping The process begins with an understanding of your business. What's important to your...
Mystery Shopping The process begins with an understanding of your business. What's important to your customers? What are their hot buttons? What differentiates your home from other builders? Our evaluators will visit your location and rate the customer experience. They'll provide objective feedback that can be reviewed efficiently and includes actionable...
Custom Research Attitude, Awareness & Usage (AA&U) We design Brand AA&U studies to quantify levels of, trends and changes over time in consumer perceptions, intentions and behaviors. The insights we deliver allow you to clearly understand why consumers favor your brand, products or categories over your competitive set and how customers...
Cruises and The Coyle Story... Since 1996, Coyle has curated the most carefully screened network of professional evaluators from all over the world. On any given day, we estimate these professional evaluators are aboard at least 10 cruise ships, and collectively stay over 10,000 nights a year on cruise lines...
Measure the guest experience The independent hotel mystery shoppers who participate in Coyle-designed programs objectively measure crucial aspects of the hotel guest experience that affect guest satisfaction and loyalty.If you are a large resort, small bed and breakfast, independent concept, branded or chain hotel or somewhere in between; professional mystery...
