America by mid-century will look much different than today, and thus present hoteliers (and many customer-service-centric businesses) with a new set of guest desires to fulfill. Coyle-referred hotel mystery shoppers in 2050 will likely check into hotels and rooms with very different amenities and features than those of today....
Coyle Hospitality’s network of professional hotel mystery shoppers report that hotels continue to tweak and adjust room facilities and amenities to match what today’s guests need. Some of these tweaks work, some not so much. But a few recent innovations particularly stand out for elevating the guest experience in a...
As consumer use of mobile applications grows, hospitality companies are embracing new and creative ways they can help improve the guest experience. As many hospitality consultants have advised, utilizing smartphone technology is a smart move for hoteliers. Recently, New York City’s venerable St. Regis debuted a new “E-Butler” app...
During the recent International Hotel, Motel & Restaurant Show, hospitality consultants and experts explored how changing consumer attitudes and behaviors are affecting the industry. How will hoteliers address and meet these changing needs, from altering hotel design to enhancing the guest experience? How will overall changes among consumers impact the...
For those who didn’t have a chance to attend the 2010 International Hotel, Motel & Restaurant Show (IHMRS) in New York, Coyle offers a roundup of some of the innovative offerings presented on the show floor. MyStayManager: Micros Systems Inc. was on hand at IHMRS demonstrating this mobile smartphone application that...
Social media in all its forms took a prominent role within seminars presented at this year’s International Hotel, Motel & Restaurant Show (IHMRS) in New York. Moderated by Peter Yesawich, Jr., a travel and tourism industry consultant, “From Clicks to Packed Bags” brought together three hotel social media marketers...
It was no surprise to see conference-goers at the International Hotel, Motel & Restaurant Show (IHMRS) spilling out of the packed seminar on hotel bed bugs. The standing-room-only crowd, as well as the booth traffic at multiple vendors offering products addressing the issue, was evidence that bed bugs are...
Even in the best of economic conditions, employee turnover is an issue for hospitality companies. The cost of hiring, training and setting the newly hired hospitality worker up for success in his/her new position requires a significant investment. After the economy tanked, hospitality companies had to ask themselves the hard question:...
For those who couldn’t make it to New York’s Javits Center for this year’s International Hotel, Motel & Restaurant Show, Coyle offered live Twitter coverage each day, plus blog recaps yesterday and today on the day’s events. Look for our expanded blog posts on specific IHRMS seminars later this...
For those who couldn’t make it to New York’s Javits Center for this year’s International Hotel, Motel & Restaurant Show, Coyle offers blog recaps today and tomorrow, plus live twitter coverage each day. Look for our expanded blog posts on specific IHRMS seminars later this week, as well as a roundup of the...
