luxury spa company wanted to make sure they were prepared for the unannounced inspections they got each year from one of the major rating services. A few competitors in very high profile markets were receiving publicity for their high ratings and the client wanted to focus on...
Archive for category: Spas Cases
Year after year, Coyle’s team has proven themselves as smart, dedicated partners who deliver actionable insights into our most important audiences which in turn help drive the success of Tauck’s business.Chris Greco Tauck World Discovery, River and Small Ship Cruising
The evaluators are accurate and really thorough. They also provide consumer insights that are detailed, objective and constructive. We learn something new and useful each time, which is crucial for long-term guest satisfaction and loyalty.Peter Karpinski Sage Restaurant Group
Coyle understands the experiential hotel segment. Their method is key to highlighting opportunities for improvement, and plays an essential part in taking guest experience to new heights.Adriana Marianella Standard International