Archive for category: Sales & Marketing Cases

Sales Team Gets More Leads, But Closes Less Sales

Jim Coyle, May 29, 2013, Sales & Marketing Cases, 0

A luxury apartment company’s sales team had a closing rate that was going down, while the number of leads had never been better. A complete sales training program was put in place and things weren't getting better.

Retail Sales Mystery Shopping & Consulting

Jim Coyle, May 5, 2010, Blog, Sales & Marketing Cases, 0

Arm your sales staff with actionable feedback... With competition high and price of the utmost importance to prospective clients, the sales and telesales training process has become increasingly important. Your on-site, telesales, and reservations teams hold the key to your ever important top line and can very quickly solidify or...

Coyle provides us with valuable insight into the fan experience. Through their thorough quality assurance standards and vetting process, we have received valuable information regarding the service we deliver that otherwise would be unattainable.
Jesse Rathner Cleveland Indians
Year after year, Coyle’s team has proven themselves as smart, dedicated partners who deliver actionable insights into our most important audiences which in turn help drive the success of Tauck’s business.
Chris Greco Tauck World Discovery, River and Small Ship Cruising
The evaluators are accurate and really thorough. They also provide consumer insights that are detailed, objective and constructive. We learn something new and useful each time, which is crucial for long-term guest satisfaction and loyalty.
Peter Karpinski Sage Restaurant Group

Coyle provides us with valuable insight into the fan experience. Through their thorough quality assurance standards and vetting process, we have received valuable information regarding the service we deliver that otherwise would be unattainable.
Jesse Rathner Cleveland Indians
Year after year, Coyle’s team has proven themselves as smart, dedicated partners who deliver actionable insights into our most important audiences which in turn help drive the success of Tauck’s business.
Chris Greco Tauck World Discovery, River and Small Ship Cruising
The evaluators are accurate and really thorough. They also provide consumer insights that are detailed, objective and constructive. We learn something new and useful each time, which is crucial for long-term guest satisfaction and loyalty.
Peter Karpinski Sage Restaurant Group