What with working mothers, soccer practice and socializing, getting the family around the dinner table is not as frequent an occurrence as it used to be, says a 2013 Harris Interactive poll. Not just for dinner Starved for quality family time together, Americans have discovered another way to rehash...
Cruise lines get a LOT of feedback. On a seven-day cruise, a typical guest would interact with over 40 employees and have over 200 guest experiences in places like the dining room, casino, front desk, stateroom, spa, and excursions. Of course some experiences are better than others. Which ones...
A major international cruise line was experiencing a new but steady increase in Brazilian travelers for several of its Asian cruise packages. This emerging market was important, but the cruise line was getting uneven feedback from this segment in guest satisfaction surveys. Additionally, there was a sense that...
