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Archive for category: Case Studies

Is Your Private Dining & Catering Service Leaving Money on the Table?

Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs didn’t have the impact management had hoped they would. Results: Coyle Hospitality was able to develop an innovative solution for 200+ restaurant locations in a matter of weeks. The results...

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Measuring the Emotional Connection to a Hotel Brand

Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs didn’t have the impact management had hoped they would. Results: Coyle Hospitality was able to develop an innovative solution for 200+ restaurant locations in a matter of weeks. The results...

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Hotel Company Leverages Technology for Improved Quality Assurance at Lower Cost

Client: A leading global hospitality company with a portfolio of more than a dozen premier brands and more than 750 properties in more than 55 countries across six continents. Challenge: Design a cost-effective program to audit full-service hotels located in more than 50 countries. Results: The overall cost to administer the...

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Chain Restaurant Brand – Mystery Shopping Was Not the Answer

Client: Casual restaurant chain with 200+ locations nationwide. Challenge: Client had tried mystery shopping in the past but the programs didn’t have the impact management had hoped they would. Results: Coyle Hospitality was able to develop an innovative solution for 200+ restaurant locations in a matter of weeks. The results were immediate...

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How Fast Is Your “High Speed” Internet? One Hotel Company Doesn’t Leave It To Chance

Client: An international multi-unit hotel company Challenge: Company was puzzled by low guest satisfaction results about WiFi. Results: Coyle conducted three download and upload speed tests during on-site evaluations. The company was able to identify the hotels with lowest performance and immediately determine where there were hardware and software issues.

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Concept and Menu Research for Popular NYC Restaurant

Client: Successful New York City multi-unit restauranteur Challenge: Client was looking to expand a particular concept nationwide. However, reviews on social media (Yelp, Opentable, etc.) were mixed and inconsistent financial performance created more confusion for the client than clarity. Results: Coyle designed and deployed a qualitative survey to its panel of diners...

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