Because customer satisfaction can be one of the most – if not the most – important factors in the success of an organization, properly measuring it is critical. If not regularly measured, an organization could be missing some obvious reasons why sales are flat or why their percentage of...
Established and growing companies are often committed to some form of sales training in an effort to help their sales teams more effectively engage with and convert prospects. This makes sense, since revenue is the lifeblood of every commercial enterprise; if your organization generates enough, everyone – including management,...
Gone are the days when restaurants only focused on food, ambiance and customer service. Today, restaurants are not only a place to eat lavish cuisine, socialize and have a chat. Restaurants have become a place to work as well. Changes in how we work and where we work have...
Customer service is an integral part of any business. No company – regardless of its product or service – can flourish without service that puts the customer first. While customer service is vital, there are three industries that might surprise many in terms of valuing customer service. New Home...
While new technologies and the latest fad may get most of the headlines, customer care has also evolved in a variety of industries, especially in the restaurant game. Many independent restaurants and restaurant groups have elected to provide the best overall guest experience as a key differentiator, thus putting...
Historically, good customer service was delivered in person, over the phone or via reliable correspondence such as printed letter or email. Customers were satisfied with these expectations and believed they could interact with product or service providers easily in order to have questions answered or resolve issues. Today, these...
Business travelers are unlike leisure travelers who vacation with their families and primarily use hotel rooms as a place to sleep between sightseeing excursions. Business travelers are a special breed, sort of like Marines on a mission; they’ve got specific tasks and they only care about accomplishing them with...
Organizations sometimes wonder why their sales teams fall short of monthly revenue targets. Although teams consistently meet many of their key performance indicators (KPIs) – number of calls per day, proposals submitted, follow up inquiries – some are unable to ultimately hit their sales numbers. At first glance, they...
When choosing the ideal place to lay your head while traveling, whether for business or pleasure, options have dramatically changed. This is especially true over the last 10 years as we’ve moved away from your father’s Howard Johnson. While traditional lodging experiences by well-known hospitality brands such as Hyatt...
It should come as no surprise that more consumers have turned to online shopping over the last 10 to 15 years while some brick-and-mortar stores have taken a defensive position. Most see the Internet as a revolutionary and convenient tool we can’t live without, but some retailers see it...
