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Time + Experiences + People = Smiles (Guest Author: Peter Mack, Vice President of Experience & Innovation at Tough Mudder)

Time + Experiences + People = Smiles (Guest Author: Peter Mack, Vice President of Experience & Innovation at Tough Mudder)

Re-posted from http://www.theartofexperiencing.com: Last week my face glimmered with an ear-to-ear grin.  In retrospect, I used my time well.  I went to a Tough Mudder– the intensely fun event which has given millions of people a challenging thrill and “a story to tell.”  I had drinks and dinner with old friends.  I...

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Coyle Poll: As Hotels Increase Efforts to Reduce Their Carbon Footprint, Are Travelers Following In Their Steps?

Coyle Poll: As Hotels Increase Efforts to Reduce Their Carbon Footprint,  Are Travelers Following In Their Steps?

Today’s hotels are working to reduce their carbon footprint in a number of different ways. Kimpton began by recycling trash, phones, and batteries and serving organic foods and beverages. Now, their cleaning staff uses eco-friendly products in every hotel and restaurant. Miami’s Hotel Intercontinental is completely powered by wind...

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Coyle Conversations: Discussions with Hospitality Leaders – David Martin, COO, Wright Investment Properties, Inc.

Coyle Conversations: Discussions with Hospitality Leaders - David Martin, COO, Wright Investment Properties, Inc.

I was recently giving a presentation about hotel mystery shopping and quality assurance and had the opportunity to chat with David Martin, COO of Wright Investment Properties, Inc. David’s career arc is unique, and has included positions at McDonalds, Red Lion, Bayview Hotels, Kimpton, Wyndham (110 hotels) and currently...

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