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Radisson Orlando Lake Buena Vista was recently rated the #1 Orlando Hotel on Tripadvisor.com. Here, they reveal the secrets to great customer service.

While room rates are a major focus for trip planners, recent studies by Harvard Business publishing present something more fascinating: guest satisfaction is a large contributor to guests’ decision to book a hotel or not, regardless of the room rate.  Guests are likely to return to their favorite hotel...

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