Great Customer Service Quotes

Inspiration for pre-meal meetings. Great chalkboard fodder. A fantastic dash of spicy sauce for an meeting or conference call.

I am talking about great customer service quotes. Sure, standalone they are flavors du jour, bromides or yet another pious shout-out from someone who shouts stuff like this out all the time.

However, when used deftly, they almost always make your team stop and listen for a moment and then they use the next few moments to think. If you are lucky it all ends in an idea exchange. Listening is the cornerstone of great customer service, so if nothing else, you practice some customer service skill-building.

An article in Forbes rolls up 40 Eye-Opening Customer Service Quotes.

Many of these quotes you already know and others are just meaningless blather. That said, I did not expect my favorite of the bunch to come from an NFL quarterback.

“There are no traffic jams along the extra mile. “
-Roger Staubach

Do you have a great customer service quote or inspiring story to share?

5 Comments
  • Jeff

    If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

    Jeff Bezos, CEO Amazon.com

  • coylehospitality

    My favorite customer experience story was shared by Duncan Dickson. They showed a video, with sound, of a tired and weary looking man, woman, and two children checking in at a hotel. They asked attendees to share what they ‘knew about the man’ based on what they saw in the video. Of course, no one guesses the right answer which is “some time earlier that day the man left home with three people he thought he loved.” Funny, memorable, but ultimately a very useful exercise about the importance and skill in anticipating needs.

  • Arthur Chang

    “Read your Customer.” This may seem deceptively simple, but it’s the ultimate weapon in savvy customer service delivery. Especially in our industry, staff try to over-complicate things and go the extra mile every time. The best server I’ve ever had did not ask how my day was going, compliment my tie, or wax rhapsodic about the haunting sauces served with the duck special. He merely read that I was tired and annoyed after a long day, brought me a drink on the house, and served my entree along with my appetizer since he knew I was in a rush. One man’s idea of great service is another’s idea of a nightmare. Give me my food and leave me alone can sometimes translate to the best customer service ever experienced.

  • Emily Johnson

    “Do what you do so well that they will want to see it again and bring their friends” – Walt Disney

  • GC

    “Acta non verba”…actions, not words

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