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Author Archive for: Jim Coyle

How Fast Is Your “High Speed” Internet? One Hotel Company Doesn’t Leave It To Chance

Client: An international multi-unit hotel company Challenge: Company was puzzled by low guest satisfaction results about WiFi. Results: Coyle conducted three download and upload speed tests during on-site evaluations. The company was able to identify the hotels with lowest performance and immediately determine where there were hardware and software issues.

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Time + Experiences + People = Smiles (Guest Author: Peter Mack, Vice President of Experience & Innovation at Tough Mudder)

Time + Experiences + People = Smiles (Guest Author: Peter Mack, Vice President of Experience & Innovation at Tough Mudder)

Re-posted from http://www.theartofexperiencing.com: Last week my face glimmered with an ear-to-ear grin.  In retrospect, I used my time well.  I went to a Tough Mudder– the intensely fun event which has given millions of people a challenging thrill and “a story to tell.”  I had drinks and dinner with old friends.  I...

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