Ernst and Young has reported that developers in the hotel sector are focused on serving current and projected customer demand for the continued growth of all-inclusive properties. All inclusive resorts are unique in that just about every guest activity and meal takes place on-property. This translates to more opportunities...
Author Archive for: Jeff Gurtman
Trend Watch: Mindful and Healthy Living While Traveling on the Road
‘Tis the season of New Year’s resolutions. And like many others, my resolution involves getting in shape. At home, I tough it out at the gym and try to keep to a strict diet. But what happens when I hit the road for a business trip?...
What is the 10 and 5 Staff Rule?
Hospitality 101 comes with a multitude of acronyms and customer service rules that can be applied in any business where service is a key element of the experience. One of the first rules taught by hospitality companies big and small is the 10 and 5 Staff Rule, also known...
No More Room Service? – Update
I just saw this NBC News article come across my news feed this morning and it struck a nerve. Living in New York City, I eat out more than I eat at home--and I am not alone. In major cities and small towns across America, going...
Do you feel pressure to tip even after getting poor service? I do.
I just saw this NBC News article come across my news feed this morning and it struck a nerve. Living in New York City, I eat out more than I eat at home--and I am not alone. In major cities and small towns across America, going...
We Are Hiring!
NEW: Home-Based Full-Time Sales & Marketing Associate Are you a sales professional seeking an opportunity in a more rewarding environment? Are you working in restaurant, hotel or cruise operations and want to move toward a more consultative role? Are you just looking for an exciting new sales opportunity with...
Building Your Brand
Coyle Hospitality Group attended the recent Americas Lodging Investment Summit (ALIS) in San Diego where two in depth sessions featured solid advice from representatives of top consumer and hotel brands. Here, we take a look at highlights from these hospitality consultants and brand leaders. In the session “Branding: Let’s Step it...
America in 2050:The Impact of Changing Demographics
America by mid-century will look much different than today, and thus present hoteliers (and many customer-service-centric businesses) with a new set of guest desires to fulfill. Coyle-referred hotel mystery shoppers in 2050 will likely check into hotels and rooms with very different amenities and features than those of today....
Outlook is Optimistic at Americas Lodging Investment Summit
Last week, Coyle Hospitality Group attended the Americas Lodging Investment Summit (ALIS) in San Diego. Here, we give a taste of the tenor of the conference. In upcoming blogs, you can follow our coverage of the main conference discussions among hotel leaders, brand experts and hospitality sconsultants, including a...
Turning Deal Hunters Into Loyal Spa-Goers: Highlights from ISPA
I was fortunate to have been able participate in roundtable discussions during the latter part of this year’s ISPA Conference in Washington, D.C. During the session, attendees were able to sit with colleagues and discuss relevant industry topics. I had a seat at a table focused on deals and promotions....
