Amman: Antiquity Meets Quintessential Modernity

Amman is one of the world’s oldest surviving cities and a vibrant 21st century center of commerce and culture.

Coyle is delighted to be designing and implementing mystery shopping, guest satisfaction and quality benchmarking programs in Amman. Coyle has helped hospitality companies elevate guest experiences and meet industry quality standards for many years.

One of the world’s most ancient inhabitied cities, founded in 7000 BC, Amman is the capital of Jordan and a renowned center for commerce and culture. Did you know that in ancient Greco-Roman times, Amman was known as Philadelphia, after the Roman emperor Philadelphus?

Lots of planning, expansion and building has been taking place in downtown Amman, and those who have not been in recent years will see the new Abdali district, a pedestrian-oriented project adding residential, retail, hotel and dining spaces in stages.

Among the top-rated hotels, internationally-known names familiar to Americans are well represented. Fine examples of Four Seasons, Marriott, InterContinental, Hyatt, Sheraton, Crowne Plaza, Meridien, Kempinski all feature prominently in hotel listings. Friendly staff, impressive lobbies, a smile and a refreshing hot towel make for a warm greeting after a long journey. Coupled with a quick and efficient check-in and a courteous escort to the guestroom, these are just the kind of detailed touches that professional mystery guests referred by Coyle Hospitality notice at once.

Additional Benefits

  • Referral of local, independent mystery shoppers in Amman
  • Know more about what the competition is up to
  • Professional evaluators provide feedback on the complete guest experience
  • Local referrals are available whenever you require them
  • Our software is tailored to each client’s needs
  • Prompt feedback is a hallmark of our service

Enjoying Jordan Atop the Hills of Amman

Amman-CityAmong the top-rated hotels, internationally-known names familiar to Americans are well represented. Fine examples of Four Seasons, Marriott, InterContinental, Hyatt, Sheraton, Crowne Plaza, Meridien, Kempinski all feature prominently in hotel listings. Friendly staff, impressive lobbies, a smile and a refreshing hot towel make for a warm greeting after a long journey. Coupled with a quick and efficient check-in and a courteous escort to the guestroom, these are just the kind of detailed touches that professional mystery guests deployed by Coyle Hospitality are trained to notice at once.

Between business meetings or shopping, take in bouts of sightseeing to appreciate mosques, churches, Roman ruins, and all that remains to highlight the unique mix of historical influences Amman has experienced over 10 centuries.

When it’s time to recharge the batteries, discover Amman’s vibrant and exotic dining scene. In fact, music and dancing are nor usually far away. Lebanese food is among the most popular choices, there’s a good smattering of Chinese and pan-Asian spots, and plenty of good European restaurants near the larger hotels, such as Whispers steakhouse by the Sheraton or Romero Restaurant near the InterContinental. Curiously enough, Houstons even has a Tex Mex menu for southerners who are missing home. Visitors with local hosts or Arabic speakers often benefit from getting out to the neighborhood places where oftehtimes, no English appears on the menu. When it comes to dessert, the best advice is to save room. For until you’ve tried true Middle Eastern sweets like Baklava covered in honey and pistachio from filo pastry makers in Amman, you just don’t realize what you’ve been missing.

© 2018 Coyle Hospitality Group 2016. Reproduction of any material without written authorization is strictly prohibited.

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