Why Do Kimpton, Mandarin Oriental, and More Use Coyle?
Coyle is pleased to be the mystery shopping and quality assurance provider of choice for the Washington, DC metropolitan area, where it has helped restaurateurs and other hospitality businesses achieve success since 1996.
Because Coyle’s evaluators are carefully screened and selected, Coyle can provide the best match for each of its DC clients. Coyle secret shoppers dine in the top DC restaurants on a regular basis, and their knowledge of the local market and experience in the fine-dining sector ensure that their mystery shopping reports are insightful, relevant, and actionable.
- Fully tailored programs, customized to your brand needs
- Competitive Set Industry Benchmarking
- 360-degree evaluations that capture every nuance of the guest experience
- Unparalleled service and support, seven days a week
- Reliable online reporting and intuitive proprietary software
- Speedy secret shopping program set-up and report turnaround
Contact us today and make Coyle your mystery shopping provider in Washington DC.
Washington DC Evaluator Spotlight
Here is a sampling of one of our mystery shopping evaluators in Washington DC.
A Capital Scene
With the number of restaurants in DC growing steadily in the last decade from roughly 1,400 in 2001 to 2,000 in 2010, (and another 2,000 in the surrounding suburbs) there is much for diners to love in DC. This strong restaurant growth means more ethnic eateries, an explosion in fine-dining choices and emerging food scenes in once-foodie-neglected hoods.
There’s room in the nation’s capital for long-time favorites like Marcel’s , Komi and Clyde’s Restaurant Group’s Old Ebbitt Grill, as well as newcomers like Estadio in Logan Circle and Redline in Chinatown. From Spanish and Ethiopian to Turkish and Japanese, diners have a wider array of fine-dining ethnic choices here as well. For instance, Ethiopian restaurants have become much more prevalent here in recent years; head along historical U Street for the best of “Little Ethiopia.” Rasika courtesy of the Knightsbridge Restaurant Group, serves up Indian small plates, while Makoto delivers high-end sushi in Palisades.
Plenty of nationally-known chefs and restaurateurs are finding a home in DC as well, where trends seen elsewhere – including farm-to-table, organic and small-plates – are blossoming. The BLT Restaurant Group set up shop in Dupont Circle with Casa Nonna, a huge outpost of the NYC-based Carmine’s recently opened in the Penn Quarter, and chef Fabio Trabocchi debuted Fiola this spring.
Some of the best-known toques man the stoves behind eateries at DC’s high-end luxury hotels serving the town’s politicos and other power diners. Alain Ducasse’s Adour at the St. Regis, CityZen at the Mandarin Oriental, Bistro Bis at Kimpton Hotel’s Hotel George, chef Michael Mina’s Bourbon Steak at the Four Seasons Hotel, and Michel Richard’s Citronelle at the Latham Hotel are a few of the more notable ones.
With so many top chefs catering to such demanding clientele, DC’s service levels, not surprisingly, are among the top in the country. It makes sense that DC is home to so many of our top mystery shopping clients.