Hotel, Restaurant & Spa Mystery Shopping by Experienced Secret Shoppers

Coyle Hospitality Group provides mystery shopping, customer service, and quality analysis exclusively to hotels, restaurants and spas worldwide. Hospitality is your only business, and it is our only business.

Your evaluators are carefully screened; over 40,000 people a year seek assignments with CHG and we accept less than 2%. The result is that your shopping reports are not only detailed and objective, the reports contain relevant context from people who already purchase rooms, meals or spa treatments in your marketplace.

Small, dedicated client-dedicated teams support you. Your brand/value proposition is fully understood and communicated to a trained team of experts who ensure that testing, editing and production are carefully calibrated to your specific needs.

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